Client Services Analyst

Summary The Client Accounts Operations Analyst, working in collaboration with and in support of the firm’s strategic initiatives, interacts with business stakeholders and subject matter experts to understand their business problems and needs. Analyzes, documents, and communicates business and/or system requirements. Works at the intersection of business and technology, representing business requirements during the design and modification of IT systems. Supports project management efforts, manages datasets, and performs reporting. Supports a variety of accounting projects and/or functions managed within the Business Operation Services department. Location This position can sit in any of our US office locations and offers a hybrid work schedule. Responsibilities Interacts with project stakeholders to understand business problems and define solution requirements. Performs all aspects of Billing, with in-depth knowledge of industry best practices, supporting daily operations and functions. Analyzes business process and supporting systems. Develops business cases, builds metrics and performs reporting. Documents and communicates functional and system requirements. Builds process‑flow diagrams. Supports project management and reporting efforts. Liaises with project participants and follows up routinely to ensure effective communication and completion of tasks. Interfaces with IT and various departments to support execution of cross‑functional project requirements. Performs system testing and requirements validation. Provides training to attorneys and staff as needed. Applies best practices for effective communication and problem solving. Other duties as assigned. Desired Skills Must have strong analytical skills and be comfortable summarizing and communicating project scope and execution. Must have strong attention to detail and be proficient in Microsoft Office. Must be an organized self‑starter with the ability to handle many projects at one time and meet multiple concurrent deadlines. Able to design and deliver effective training for small and large groups, adapting content, communication style, and facilitation to diverse audiences, experience levels, and learning styles. Engages participants through clear, interactive instruction and practical application to promote understanding, participation, and retention. Possesses advanced knowledge of Aderant Expert Billing. Minimum Education High School Diploma or GED. Preferred Education Bachelor’s degree in Business Administration, Accounting, Finance, or Business Process Management from an accredited institution preferred. Minimum Years Of Experience 3 years’ billing and/or financial analysis experience required, preferably in a law firm environment utilizing Aderant. Must be proficient in Excel. Excellent communication (verbal and written) and interpersonal skills are required to interact with various colleagues and business stakeholders. Essential Job Expectations Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties. Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner. Provide timely, accurate, and quality work product. Successfully meet deadlines, expectations, and perform work duties as required. Foster positive work relationships. Comply with all firm policies and practices. Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on‑screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed. Ability to work under pressure and manage competing demands in a fast‑paced environment. Perform all other duties, tasks or projects as assigned. Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Work Environment The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in‑office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm’s discretion in the future. Disclaimer The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm’s discretion at any time. This job description does not change the at‑will nature of employment. Application Process Applicants must apply directly online instead of sending application materials via email. Accommodation Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact View email address on click.appcast.io. Agency applications will not be considered. No immigration sponsorship is available for this position. The firm’s expected hiring range for this position is $71,743 - $100,082 per year depending on the candidate’s geographic market location. The compensation offered for employment will also be dependent on other factors including the candidate’s experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k). Applicants who are not based in the jurisdiction in which this position is posted and who apply for this role are doing so voluntarily and are not eligible for relocation assistance. Any relocation benefits, if any, are provided only where a relocation is required at the firm’s direction and in accordance with applicable policy and law. Equal Opportunity DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr