IT Support Specialist

IT Support Specialist

Are you passionate about training others, improving business processes, and helping professionals get the most out of the tools they use every day? Our client, a well-established and highly respected professional services firm, is seeking an IT Support Specialist to join its team in Birmingham.

This is a unique opportunity for someone who enjoys combining training, process improvement, user support, and employee onboarding in a collaborative, fast-paced environment. If you're known as the "go-to" person for answering questions, improving workflows, and helping others succeed, we'd love to hear from you.

What You'll Do

• Serve as the primary resource for employees with questions regarding business applications, workflows, and firm operating procedures.
• Deliver onboarding and training for new employees on business systems, software, and day-to-day processes.
• Provide user-level support for applications including Microsoft Office, document management, billing, timekeeping, email, and practice management systems.
• Route technical issues to the appropriate IT resources while tracking progress through resolution.
• Develop and maintain training materials, knowledge base articles, and standard operating procedures.
• Identify opportunities to improve employee efficiency through enhanced training and process improvements.
• Partner with firm leadership and department managers to recommend workflow enhancements and operational best practices.
• Maintain employee training records and support ongoing professional development initiatives.

Qualifications

Required

• Excellent communication, presentation, and interpersonal skills.
• Strong organizational and time management abilities.
• Proven ability to train and support users with business applications and operational processes.
• Self-starter with excellent judgment, initiative, and customer service skills.
• Advanced proficiency with Microsoft Office and Windows-based business applications.

Preferred

• Two or more years of experience providing training and user support in a legal or professional services environment.
• Experience with legal applications such as:
• Microsoft Office
• Timekeeping and billing systems
• Document management platforms (iManage preferred)
• Westlaw or similar legal research tools
• Practice management software
• Familiarity with litigation support workflows and legal office operations.

Why This Opportunity?

• Join a stable, highly respected organization with an outstanding reputation.
• Play a visible role supporting attorneys and professional staff across the firm.
• Make a meaningful impact by improving training, processes, and employee productivity.
• Collaborative team environment with long-term career growth potential.
• Competitive compensation and comprehensive benefits package.

Schedule: MondayFriday Work Arrangement: 100% Onsite (Birmingham, AL)

If you're looking for an opportunity where you can combine training, operations, user support, and process improvement while working in a professional legal environment, we'd love to connect with you. Apply today to learn more about this confidential opportunity.