Director, Fraud Strategy & Operations

Skip to content Careers Driven by Excellence. Powered by Curiosity. United in Obsession to Do Good. At Payactiv, we believe everyone is worthy of financial dignity. Our team is built on a shared obsession to create products that reduce financial stress and improve lives. We thrive on curiosity, strive for excellence, and act with purpose every day. If you’re inspired to reimagine what’s possible for workers everywhere, explore our openings—or reach out and introduce yourself. There’s always room at the table for passionate problem-solvers. Position: Director, Fraud Strategy & Operations Location: Milpitas, CA Job Id: 237 # of Openings: 1 Who we are We are Payactiv, a Fintech company in the heart of Silicon Valley, devoted to giving workers access to their earned wages when they need them. Payactiv is the pioneer and industry leader in Earned Wage Access. We are the only Certified B Corporation and Public Benefit Corporation in our industry. Our app provides millions with financial services that help them avoid debt, manage their finances, and regain flexibility to pay for things on their own schedule. About the Role The Director, Fraud Strategy & Operations will serve as a key operational partner to the VP of Consumer Banking, Payments and Fraud, supporting day-to-day execution of fraud programs and initiatives across Payactiv’s consumer banking and payments ecosystem, including cards such as credit, debit, prepaid, etc. The person in this role will be the technical mastermind behind the PayActiv fraud rules engine. The primary function will be to design, implement, and optimize the real-time decisioning logic for our card portfolio. The person does not just monitor fraud, the person engineers its prevention. Using advanced data analytics, the person will write the rules that intercept fraudulent transactions in milliseconds while ensuring that legitimate users never face embarrassment at the register. The person will be the bridge between raw data and actionable security. What you will do Rules engine strategy and ownership Author complex, multi-factor fraud rules (e.g., using FICO Falcon, Actimize, Sardine, etc.) that evaluate 200+ data points per transaction, including merchant category, velocity, IP reputation, and behavioral biometrics. Manage the constant lifecycle of a rule. Proactively audit the legacy ruleset to retire stale logic that no longer catches fraud but still adds latency or causes false positives. Identify and resolve rule overlap where multiple rules trigger on the same pattern, ensuring the decisioning engine remains lean and fast. Champion-challenger testing and simulation Before any new rule goes live, it must be tested in shadow mode, testing it against 30 days of real historical traffic to predict exactly how many good users it would have blocked. Justify every new rule with a data-backed cost-benefit analysis. For example, “This rule will stop $50k in monthly fraud but will block 12 legitimate users, the trade-off is acceptable.” Rather than static rules, write dynamic and adaptive rules that adjust thresholds based on the user’s individual behavior. Data forensics and emerging pattern detection Use SQL and Python to perform cluster analysis. For example, if three cards are used at the same digital merchant within 5 minutes, one must identify if this is a carding attack and write a temporary circuit breaker rule immediately. Link data from EWA transfers, direct deposits, and card swipes to identify account takeovers (ATO). Incorporate external merchant risk data to write rules that are stricter at high-risk digital goods stores but leaner at local grocery stores Performance tuning and KPI accountability Optimize false positive ratio and keep it below mandated threshold. If fraud losses spike in a specific category (like Travel or Fast Food), pivot the strategy within hours to close the gap. Ensure rules don't accidentally decline high value transactions that generate significant interchange revenue unless the risk score is undeniably high. What you need 4-7+ years of experience in fraud strategy and operations Deep experience in authoring rules on real-time decisioning platforms and measuring relevant KPIs with appropriate trade-offs Hands-on experience with SQL and Python Strong technical knowledge of the ISO 8583 messaging standard and the card authorization lifecycle Good organizational and execution skills with ability to manage multiple priorities Experience working cross-functionally in demanding environments Analytical mindset with attention to detail What we offer The opportunity to do meaningful work at a mission-driven Certified B Corp Company Sponsored Health, Dental and Vision insurance 401K, traditional and Roth with employer match Tuition Assistance or Tuition Reimbursement Monthly Gym Reimbursement Paid time off to volunteer Paid Family Leave (California) Unlimited Paid Time Off Complimentary office lunches Opportunity to grow Opportunity to work with a great team committed to making a difference. Onsite schedule with five days per week in our Milpitas office Base salary range: $175,000K to $200,000K plus bonus Working here has its perks Certified good guys Payactiv is a certified B-Corp and Public Benefit Corporation. Not only are we dedicated to conducting business with the highest standards, it’s our legal commitment. Make it meaningful Our purpose is to help lower income workers reduce financial stress and improve wellbeing. Your work here would impact millions of people every single day. Culture is key We have a highly collaborative and lively environment. Join monthly team bonding events, workout groups, interest groups, or the dance party in the marketing office. We want you to excel We encourage team members to attend events, find online courses, and explore their creative ideas. Ask about our education reimbursement programs. We got you covered We offer our employees health, dental, and vision coverage with a medical expense card to cover most co-pays. We also offer a monthly internet and cell phone reimbursement. Payactiv is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. #J-18808-Ljbffr PayActiv Inc