Front of the House Restaurant Supervisor

Come join the award-winning King's Pointe Resort's team as a Front of the House Restaurant Supervisor at the Regatta! We offer a hearty, American-style options and a gorgeous view of Storm Lake. Our kitchen crafts weekly specials, happy hour cocktails, and services breakfast, lunch as well as dinner. Idea candidates for this position will have prior food and beverage experience, prior leadership or supervisory experience, the ability to train and develop team, and ensure that we are exceeding guest expectations with proper steps of service. Ideal candidates will also be able to have an open mind with flexible scheduling that will include evenings, weekends, and holidays as the business needs. We are seeking a Front of the House Restaurant Supervisor to join our on-site restaurant. This hourly position will report directly to the F&B Manager, or in their absence the General Manager of the hotel, and work closely with other leadership members of the restaurant as well as the property to ensure that we are exceeding guests expectations with proper steps of service in the front of the house. Some responsibilities may include, but are not limited to:

• Guest Engagement - conduct table touches to ensure guests are having an enjoyable and memorable dining experience and address any concerns in a timely manner.
• Team Leadership - train, mentor, and guide FOH team members to maintain high service standards in alignment with Brand and company expectations.
• Safety and Compliance - Ensure all safety protocols are followed including food safety, sanitation standards, proper handling of equipment, and has the ability to obtain and maintain necessary alcohol service certifications or training required by local/state/company regulations. Report safety related incidents in a timely fashion to appropriate personnel.
• Communication - maintain clear and effective communication within the restaurant and with other departments of the hotel.
• Operations - assist with cash handling, knowledge of food and beverage menus, ordering, inventory, assist with scheduling, assist with time edits, payroll and reporting of gratuities, working as a hands-on supervisor when there are staffing and service shortages, ability to troubleshoot and problem solve various scenarios within guest service in the FOH.

Qualifications:

• Prior experience in a supervisory or leadership role in a restaurant or food service setting.
• Strong communication and interpersonal skills.
• Ability to manage and train staff effectively.
• Knowledge of safety and sanitation protocols.
• Must be able to obtain and maintain alcohol service certification as required by law.
• Basic cash handling experience preferred.

Must be able to successfully pass a background check as it relates to the job responsibilities for this position. Benefits such as: For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
• Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.

For regular full time team members/leadership team: * We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending. S&L Hospitality is a privately held hotel development and management company with our corporate office located in Verona, WI. The combined experience in hotel development and property-level operations, together with the corporate leadership team consisting of specialized hospitality industry experts, make S&L Hospitality a leader in the industry and experts in delivering a first-class guest experience. The combined experience developing, opening and managing hotels and indoor waterpark resorts is unmatched. Our mission is to provide comfortable, clean, safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business.