Senior Director of Customer Service & Vendor Operations
Fidium
Fidium Fiber is seeking a Sr. Director of Customer Service to lead a cross-functional team and manage complex vendor partnerships across tier 2 support. The role drives KPI performance, quality assurance, and strategic planning to deliver superior customer outcomes. Remote collaboration and travel are integral to success. The position emphasizes vendor management, contract negotiation, and data-driven leadership to improve efficiency, cost per contact, and service quality while aligning with #J-18808-Ljbffr Fidium
Vacancy posted 3 days ago
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