Post‑Sales Operations Coordinator

Job Description

Job Description

About the Role

EHC is partnering with a client in Pearland, TX to hire a Post‑Sales Operations Coordinator. In this role, you’ll be the go-to resource within the After-Sales Service team, keeping orders moving, documentation accurate, and customers informed long after the deal closes.

A Day in the Life

• Start your morning reviewing customer inquiries and coordinating timely, accurate responses with the Sales team.
• Midday, you’re expediting new and open purchase orders (POs) and sales orders (SOs), tracking status, and notifying Sales about any updates or changes.
• Throughout the day, you maintain precise records—updating sales orders with fresh customer information and ensuring documentation is correct.
• In the afternoon, you process and track RMAs while following inventory control procedures, then follow up with customers to confirm resolution and satisfaction.

Key Responsibilities

• Serve as dedicated support to field and coordinate answers for all requests from assigned customers.
• Deliver excellent post-sale service to drive high customer satisfaction.
• Follow inventory control procedures and manage RMAs.
• Expedite orders along with incoming POs and Sales Orders; monitor progress and timelines.
• Inform Sales of any changes to incoming POs or Sales Orders.
• Update Sales Orders with current customer details and changes.
• Handle other sales support and expediting tasks as assigned by the manager.

Skills & Abilities

• Proficient with Microsoft Office Suite (Word, PowerPoint, Outlook, Excel).
• Foundational knowledge of sales concepts and customer service best practices.
• Clear, professional communicator with strong interpersonal skills.
• Comfortable juggling multiple priorities in a fast-paced setting.

Education & Experience

• High school diploma required; college coursework preferred.
• Two or more years of administrative experience preferred.

Bonus Proficiencies

• Business-to-Business (B2B)
• Inside Sales