Volvo Service Advisor

Join Hunter Automotive Group

For over 85 years, Hunter Automotive Group has proudly served Western North Carolina. We are an established, family-owned business driven by core values and powered by people. Our mission is simple: to improve the quality of life for our employees, customers, and community.

If you are looking for a careernot just a jobwith a team that values honesty, hard work, and continuous improvement, we want to hear from you! No automotive experience? No problem. We are happy to train the right candidate who brings a great attitude and strong communication skills.

We Offer (Our Benefits & Perks):

• Competitive Pay: Generous earning potential based on experience.
• Work-Life Balance: Closed Sundays!
• Financial Security: 401(k) retirement plan with company match.
• Health & Wellness: Comprehensive Dental and Vision insurance, plus a dedicated Wellness Program.
• Time Off: Paid Time Off (PTO) and paid holidays.
• Employee Perks: Discounts on vehicles, services, parts, and accessories.
• Culture: Fun employee appreciation events and a supportive, team-oriented environment.
• Career Growth: Clear pathways for professional advancement within our growing company.

Position Overview:

As a Service Advisor, you are the vital link between our customers and our service technicians. You'll play a critical role in the customer journeyturning technical vehicle needs into clear, honest solutions and building lasting relationships within our community. Your goal is to ensure every guest receives expert guidance while helping our shop run at peak efficiency.

Key Responsibilities:

• Exceptional Customer Service: Greet customers warmly, listen actively to their vehicle concerns, and provide expert advice on maintenance and repair needs.
• Service Coordination: Schedule and manage service appointments to ensure a smooth shop workflow and minimal wait times for our guests.
• Tech-to-Customer Translation: Collaborate closely with our skilled technicians to accurately understand vehicle issues and explain recommended repairs clearly to customers.
• Transparent Communication: Keep customers proactively informed on their vehicle's status, repair timelines, and any cost updates.
• Relationship Building: Follow up with customers post-service to ensure total satisfaction and maintain long-term loyalty.

What We're Looking For:

• Experience: 13 years in customer service, retail, hospitality, or an automotive role. (Previous Service Advisor experience is a plus, but a great attitude is our priority!)
• Communication: Excellent verbal and written communication skills with the ability to explain complex concepts in simple terms.
• Multitasking Pro: Strong organizational skills with the ability to manage multiple repair orders simultaneously in a fast-paced environment.
• Mindset: A proactive, team-oriented approach with a strong work ethic, a positive attitude, and a commitment to absolute honesty.
• Basic Knowledge: A general understanding or interest in vehicle mechanics is helpful, but not required (we will train you!).

Our Core Values:

• Honesty
• Continuous Improvement
• Strong Work Ethic
• Positive Attitude

Ready to accelerate your career? Apply today to join the Hunter Automotive Group family!