Must Have Technical/Functional Skills:
o Knowledge on network troubleshooting for Large Data Centers, Large WAN/Network environment.
o Juniper Switching (Must Have)
o Provide L3 support for Juniper EX Series Switches. Configure and troubleshoot:
- VLANs, STP/RSTP/MSTP ,LACP , Virtual Chassis
- Routing Protocols , Perform switch upgrades, patching, and hardware replacements.
- Troubleshoot Layer 2 and Layer 3 network issues
o Aruba Wireless with experience on Clear Pass (Must Have)
o Provide advanced support for Aruba Mobility Controllers and Wireless Networks.
o Troubleshoot wireless connectivity, roaming, authentication, and performance issues.
o Perform wireless health checks and optimization activities.
o Configure and support:
• SSIDs ;AP Groups ;RF Optimization ;Client Load Balancing ;Mobility & Roaming
o Manage integrations with ClearPass, RADIUS, and Active Directory.
o FortiGate SD-WAN (good to have upto L2)
o Provide L3 support for Fortinet Secure SD-WAN infrastructure.
o Design, configure, and troubleshoot SD-WAN policies, SLAs, and application steering.
o Manage IPSec VPN, SSL VPN, Dynamic Routing, and WAN optimization.
o Troubleshoot routing, security, and performance-related issues.
o Support HA clusters, firmware upgrades, and migration activities.
o Analyse logs using FortiAnalyzer and manage configurations using FortiManager.
o Experience: 812 Years (L3)
o Hand-On experience working with a large Infoblox and Aruba ClearPass deployment.
o Expert level knowledge with various protocols such as VRRP, HSRP, STP, LACP, SNMP.
o Recognize the importance of customer focus and/or of serving the needs of the end user.
o Productivity Tools: Word, Excel, PowerPoint & Visio.
Roles & Responsibilities:
o 24x7 Remote Network Monitoring & Management.
o Own the networking issues connecting and supporting the corporate and shared network environment.
o Drive critical issue resolution/Break-Fix for P1/P2 issues.
o Coordinate and work with the external vendors for various operational issues and projects.
o Provide hardware support & maintenance for all networking components.
o Manage existing and new networking sol utions, including monitoring the network stability and uptime.
o Handle various projects related to site expansion, Hardware Refresh, Technology refresh as required.
o Handle escalated issues from L1/L2 team and provide timely resolution.
o Responding and documenting outages and circuits down through incident reporting.
o Identify corrective actions for critical incidents and drive them to closure to ensure stability through Problem management process.
o Interact with various internal users in evaluating the needs and building a right solution to meet the requirements.
o Documentation and change control.
o Mentor junior team members and provide guidance in various change tasks.
o Monitor event logs and services to be proactive in identifying potential issues.
o Attend scheduled network change calls impacting the network availability.
o Shift Handover and Shift Updates.
o CCNP, Juniper Switching , Palo Also Certification would be an added advantage.
Generic Managerial Skills:
o Bachelors degree in technology or any other bachelors degree
o ~10 years of Enterprise / Telecom Network infrastructure relevant experience.
o Detailed, oriented with excellent communication skills (written & oral) particularly the ability to communicate with staff who aren't technically trained.
o Presentation skills, quick learner, self-initiated, team player, open to work in shifts to support and monitor the Global Network Infrastructure.
o Excellent interpersonal skills needed to work with various levels of technical staff members.
o Strong analytical and problem-solving skills with demonstrated ability to execute against deadlines.
o Work with internal customers in managing requests/changes/incidents for your areas of work.
o Work with global teams to provide support and complete IT projects.
o Manage and prioritize multiple tasks. Ability to manage timelines and meet tight deadlines.
o Self-motivated, constructive and positive attitude.
o Possess good understanding of infrastructure management processes; knowledge on ITIL framework.
Salary Range: $86,000 - $120,000 a year
#LI-CM2 Tata Consultancy Services
