IT Regional Service Technician

Job Overview The 20 LLC is a premier Managed Service Provider delivering enterprise class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries including legal, financial, healthcare and more by providing secure scalable and reliable technology solutions. Our team is passionate about helping clients thrive through proactive support strategic IT guidance and cutting edge infrastructure. We’re looking for a well rounded Regional Service Technician who brings both hands on technical expertise and strong communication skills to the table. Service Area Philadelphia Metro Region. Travel Requirements: Onsite to local clients premises. Key Responsibilities Identify analyze and resolve technical issues involving workstations mobile devices operating systems software hardware peripherals and entry level server support Provide customer support both onsite and remotely using connection software ensuring thorough documentation and follow up for every interaction Prioritize and resolve tickets by following established SOPs and KB articles meeting or exceeding KPI goals Troubleshoot a range of issues including advanced desktop problems VPN connectivity hardware failures line of business applications and basic server functions Perform complete hardware repair maintenance and security tasksfrom cleaning and component replacement to in depth diagnostics Execute physical networking functions such as running network cables installing patch panels and setting up racksenclosures applying knowledge of wiring schema tools and layouts Install reinstall repair and configure software including operating systems antivirussecurity tools and office productivity suites Back up data and perform system restores as needed to maintain functionality Test solutions for accuracy document work and provide recommendations for ongoing system health Qualifications Practical experience with hardware assembly disassembly maintenance and repair Strong knowledge of Windows OS installation recovery setup updates and major software suites eg Microsoft Office Familiarity with antivirus security and firewall technologies including installation and recovery Working knowledge of business networking including Active Directory Group Policy file sharing and server applications Exchange MS Server Solid troubleshooting skills across OS hardware and network issues including malware and virus removal Ability to identify and diagnose failed hardware components Valid Drivers License Preferred Education and Experience A Net and Sec certifications or equivalent experience Experience with all modern operating systems Deep understanding of business networking Deep understanding of Active Directory Group Policy File Sharing etc General understanding of technology related to small medium businesses Virtualization experience is a plus Benefits Comprehensive benefits including medical dental vision supplemental coverage plus HSAFSA options Competitive 401k participation with up to 4 contribution match Certification reimbursement to support your continued development Meaningful opportunities for advancement within a growing organization A culture built on drive accountability collaboration and excellence #J-18808-Ljbffr The 20