Internal Communications Senior Manager

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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The internal communications senior manager will be a leader in creating and successfully executing innovative communications strategies that drive business and culture transformation at Lumen, with emphasis on our Operations organization. The ideal candidate for this role is a self-motivated, highly collaborative individual who will act as a trusted advisor with senior executives and will own the strategic creation of engaging messaging and successful communications campaigns.

The Main Responsibilities

• Owns and drives the creation, implementation and adoption of internal communication plans and campaigns. Leads with creativity and innovation, with the ability to identify trends and grasp new ideas & concepts.
• Provides strategic leadership to manage highly complex development and distribution of compelling and business-critical content on internal communication channels, with emphasis on our Operations organization. Conducts regular reviews with internal stakeholders to ensure content is on track.
• Develops strong relationships with VPs and Senior Leadership across the organization to act as a trusted advisor and to measure the impact and effectiveness of internal communication initiatives, providing data-driven feedback and recommendations for improvement
• Effectively navigates a matrixed environment and provides service to internal stakeholders in a large, corporate environment where coordination, collaboration and communication across multiple organizations is required for alignment, approvals, decision-making and governance
• Contributes to the creation, implementation and adoption of the latest trends and innovations in internal communication and employee engagement
• Works in a team environment, influencing others to achieve results

What We Look For in a Candidate

• Bachelor's degree in communication, journalism, public relations, or a related field
• 10+ years of experience, 8+ years of experience with master's degree
• Keen understanding of the principles and frameworks of successful internal communication strategies and campaigns, preferably within an Operations organization with a focus on kaizen practices
• Strong sense of detail and urgency, with the ability to motivate others to deliver strong executive communication, presentation & influencing skills. Experience in working with senior stakeholders (VPs and above)
• Highly collaborative and adaptable, with the ability to drive results, influence diverse stakeholders and own the strategic guidance and tracking of critical cross-functional programs and projects
• Creative and innovative, with the ability to generate new and fresh ideas for internal communication
• Inquisitive, with the ability to identify trends and grasp new ideas & concepts

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI $142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure

What to Expect Next

#LI-KM2

Requisition #: 338530

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline 06/13/2025