ServiceNow Integration Lead

CAM ServiceNow Integration Lead Location

Remote, United States

Position Type

Contract

Job Summary

STAFFXPERT LLC is seeking a CAM ServiceNow Integration Lead on behalf of our client in the United States . This role will lead the integration of CAM activities across the ServiceNow ecosystem, including HAM, SAM, and CMDB, to streamline workflows, improve data visibility, reduce duplicate effort, and identify automation opportunities. The ideal candidate will have strong ServiceNow development and reporting expertise, with experience supporting cybersecurity, risk management, and enterprise data initiatives.

Key Responsibilities

• Design and develop ServiceNow Performance Analytics dashboards and native reports for program managers, security stakeholders, and leadership.
• Configure and maintain the CAM Module, including forms, workflows, integrations, and evolving operational requirements.
• Develop and maintain ServiceNow data integrations and exports to Power BI in collaboration with BI resources.
• Ensure data quality, integrity, consistency, and lineage across CAM-related data.
• Investigate and resolve data issues and reporting discrepancies raised by stakeholders.
• Implement role-based access controls and data security configurations within ServiceNow.
• Document ServiceNow development and configuration activities, including data dictionaries, configuration changes, and reporting procedures.
• Perform ad hoc data analysis and ServiceNow scripting to support program decisions, audits, risk assessments, and reporting requirements.
• Partner with Business Analysts and cybersecurity professionals to translate business processes and inheritance logic into measurable, reportable metrics.
• Identify opportunities to optimize ServiceNow workflows, integrations, reporting, and automation.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 8+ years of progressive professional experience.
• 5+ years of hands-on ServiceNow development experience, including scripting, business rules, and UI configuration.
• Demonstrated experience with ServiceNow Performance Analytics and reporting.
• Working knowledge of ServiceNow GRC, IRM, or CAM data models.
• Familiarity with cybersecurity KPIs and ATO/RMF metrics.
• ServiceNow Certified System Administrator (CSA).
• Strong analytical, documentation, troubleshooting, and stakeholder communication skills.

Preferred Qualifications

• ServiceNow Certified Application Developer or Certified Implementation Specialist Risk and Compliance.
• Experience integrating ServiceNow data with Power BI or other enterprise business intelligence platforms.
• Experience supporting federal cybersecurity, risk management, or VA-related programs.
• Experience with ServiceNow integrations, data modeling, workflow automation, and enterprise reporting.