HVAC Service Technician

Tristate Home Services - HVAC Service Technician Pay: $30 - $40/hr plus incentives! Responsibilities Providing clear explanations and educating customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly. Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment, recommending appropriate solutions and discussing options with customers. Achieving a best‑in‑class first‑time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call. Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices. Responding to service requests within Tristate's defined time frame. Timely response ensures customer comfort and builds trust. Completing annual maintenance of heating and air conditioning systems. Participating as a member of our on‑call rotation schedule for emergency service requests. Identifying opportunities for upselling and cross‑selling additional services, products, or maintenance plans to customers during service visits. Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs. Maintaining accurate and up‑to‑date records of service calls, work performed, and parts used in the Service Titan platform. Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule. Additional duties as assigned. Required Skills and Abilities Prior heating and/or cooling experience in a residential capacity. Service Titan experience preferred. Experience upselling additional services as well as selling replacement options when applicable. Ability to prioritize tasks and communicate with customers. Demonstrated excellent communication, conflict resolution and interpersonal skills. Demonstrated ability to work as an effective team member and pitch in as needed. Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required. Must be able to work on a ladder. Must be able to lift 50 pounds. Benefits Industry‑Leading Compensation. Fully stocked warehouse and parts runners. New clean fully stocked truck. Comprehensive health, dental and vision insurance. Paid time off starting day 1. 401(k) plan with company match. Parental leave. Tool and boot allowance. Training and development opportunities through Service Professionals Academy and Resource Center. Yearly performance reviews. Compensation $30 - $40 an hour. Compensation includes an hourly wage plus commissions and bonuses. #J-18808-Ljbffr Sila Services