Front Desk Associate

Position Summary

The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

Responsibilities

Greets patients warmly and verify appointment details.

Collects necessary documentation including ID, Insurance Cards, referral forms, etc.

Books, confirms, and reschedules appointments

Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests

Collects co-payments and outstanding balances; calculates patient's financial responsibility and communicates to patient; documents in practice management system.

Explains billing procedures

Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.

Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)

Completes medical records requests that come directly from the patient

Completes assigned tasks as related to the appointment rescheduling queue timely

Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP

Answers phones and responds to inquiries

Relays messages between patients and clinical staff

Maintains protected health information in accordance with HIPPA/PHI guidelines

Handles paperwork such as consent forms and HIPAA compliance

Interacts with all internal and external customers in a caring and respectful manner.

Accepts deliveries of packages, mail, and other supplies from outside vendors.

Maintains a clean, organized, and welcoming reception area for all patients and visitors

Provides clear information about services, wait time, and policies

Addresses patient concerns professionally and respectfully.

Photocopies and faxes records and forms according to established policies and procedures.

Maintains patient confidentiality.

Participates in orientation/instruction of new administrative personnel as requested by management.

Contributes to the team effort by completing additional tasks/projects as directed.

Attends daily huddle and regularly scheduled team meetings

Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.

Qualifications

High School Diploma or the equivalent years related experience required

Nextech/ICP experience strongly preferred

Minimum of 1-year medical office experience strongly preferred

Strong reliability with good attendance and punctuality.

Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

Key Skills

Strong interpersonal and communication skills

Attention to detail for accurate data entry and insurance verification; strong organizational skills

Basic understanding of healthcare insurance payors and programs

Ability to multitask in a fast-paced environment

Familiarity with healthcare regulations (HIPAA, privacy laws)

Basic math and cash handling

Excellent customer service skills

Preferred Skills:

Understanding of medical terminology

Company Benefits

We offer a competitive benefits package to our employees:

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

We also offer the following benefits for FREE:

Employee Discounts and Perks

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.