Restoration Production Operations Manager

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Company car
• 401(k) matching
• Competitive salary

Servpro of New Hanover County is looking for an experienced Restoration Production Manager!

As the Restoration Production Manager , you will oversee all aspects of assigned restoration projects and assigned restoration crews.  You are responsible for the mitigation crews responding to water, fire, mold, & biohazard losses for residential and commercial clients. This front-line management position leads their team to operational excellence.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives  
• Manage production expenses including equipment, vehicles, and other material assets
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates

Position Requirements

• Valid driver’s license required
• High school diploma/GED; Associate degree or Bachelor’s degree preferred 
• At least 1 year of management and/or supervisory experience
• IICRC certification required
• Must have at least 2 years experience in restoration industry
• Xactimate Estimating experience preferred

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Benefits:

• Competitive compensation
• Superior benefits
• Paid training
• Career progression
• Personal and professional development

**Pay is based on experience**

Each SERVPRO® Franchise is Independently Owned and Operated. 

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise.  Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.  All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws.  All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.