Front Desk Agent (Marriott Experience Required)

Job Description Job Description Job Summary City Express by Marriott New Orleans I-10 is seeking an experienced and guest-focused Front Desk Agent with prior Marriott brand experience . The ideal candidate will be responsible for delivering exceptional guest service while ensuring compliance with Marriott standards and procedures. Key Responsibilities Greet and assist guests with check-in and check-out processes Manage reservations, room assignments, and guest requests Handle guest inquiries and resolve issues in a professional manner Maintain accurate records using Marriott systems (PMS) Coordinate with housekeeping and maintenance teams for smooth operations Ensure adherence to Marriott brand standards and guest service expectations Qualifications Mandatory: Prior experience working with a Marriott-branded hotel Experience with hotel systems (Opera, MARSHA, or similar) preferred Strong communication and customer service skills Ability to work flexible shifts, including weekends and holidays Professional demeanor and attention to detail Preferred Skills Problem-solving ability Team-oriented mindset Ability to handle high guest volume efficiently Compensation & Benefits Competitive hourly pay (based on experience) Growth opportunities within Marriott and Garnet Hotels Supportive and professional work environment