On-Site Customer Tech Copier Support

Position We are seeking a On‑Site Customer Tech Support to join our Remote MFP Support team at a local office in Oregon, Idaho, or Utah. If you are a problem solver who is detail‑oriented and capable of multi‑tasking, we want to talk to you! We are looking for experienced technicians but are willing to train the right person for entry‑level roles too. Responsibilities Use software to remotely access client computers to remotely troubleshoot and diagnose our customer's network connectivity with multifunctional devices such as copiers and scanners. Communicate with customers via phone, email, etc. to gather information for troubleshooting. Work closely with sales representatives, customers, and field technicians to resolve network related problems. Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success. Qualifications 0‑2 Years of experience working with TCP‑IP Networking Some computer knowledge mixed with a willingness and capability to learn. Natural problem‑solving ability combined with a passion for fantastic customer service. Excellent written and oral communication skills. Ability to work in a fast‑paced environment. Preferred Qualifications Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred. Network+ or A+ Certifications a plus. Knowledge or hands‑on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred. Advancement and growth into leadership roles. Potential to advance to roles within other departments such as field networking, Managed IT services, unified communications, etc. Medical/Dental/Vision/Life insurance plans. Matched 401k. FSA program Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger. #J-18808-Ljbffr Pacific Office Automation