Senior Director: Provider Policy

ATI Advisory is a healthcare research and advisory services firm changing how businesses, communities, and public programs serve complex populations. We deliver insight backed by original research and provide practical solutions for our clients and the families they serve. Our team includes nationally recognized experts across Medicare, Medicaid, long-term care, and provider delivery, and we bring an influential voice to efforts transforming health care.

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The Role

ATI Advisory’s Provider Strategy and Care Transformation Practice advises healthcare providers, including physician groups, health systems, post-acute and long-term care organizations, Program of All-Inclusive Care for the Elderly (PACE) organizations, and aging-services innovators. We help them understand what policy changes across Medicare, Medicaid, and value-based care programs mean for their strategy and operations. We are experts in the healthcare programs that serve individuals with complex care needs, and we conduct quantitative and qualitative research to advance evidence-based policy and program design.

The Senior Director leads a portfolio of provider and association clients and owns the quality and growth of ATI’s work with each. They are the primary contact for each client account. The Senior Director leads projects, and sets project direction, develops and reviews deliverables for quality, and serves as the escalation point for project and client issues. They also work with Managing Directors, who lead new business development. The Senior Director reports to the Practice Director.

What You’ll Do

PORTFOLIO DELIVERY & CLIENT SERVICES

Own delivery quality. Set the quality standard for every deliverable across your accounts. Develop complex deliverables, review outputs before they reach the client, give project teams clear direction, and step in when work falls short.

Direct project leads. Set the approach for each engagement, then let Directors run day-to-day execution and the project-level client relationship. Use portfolio performance data to adjust staffing, scope, timelines, and budgets.

Lead complex projects. Step into the project lead role for ATI’s most important projects, running execution, project plans, and day-to-day client contact.

ACCOUNT LEADERSHIP

Own the account relationship. Serve as the primary contact for each client account and executive sponsor on its projects. Build relationships with the client lead’s manager and other senior leaders, and use them to keep the work tied to the client’s larger priorities.

Handle escalations. Act as the escalation point for clients and project teams on quality, staffing, budget, timeline, and scope. Resolve most issues directly and raise only the risks that need practice leadership.

Bring subject matter expertise. Act as a go-to expert in provider strategy and care transformation, including value-based care, Medicare and Medicaid policy, and post-acute and long-term care. Analyze client problems through policy, strategic, operational, and financial lenses, and bring in experts from across the firm when needed.

ACCOUNT GROWTH

Grow existing accounts. Use your account relationships to spot follow-on work before engagements close and shape add-on scopes. Negotiate scope, budget, and timelines within set parameters.

Partner with Managing Directors. Work with Managing Directors and Practice Director to match account growth to practice priorities, and bring new client leads to the Practice Director and Managing Directors who pursue them.

Keeps company leadership updated. Elevates important status updates and highlights critical KPIs that need direction and decision from leadership.

PEOPLE DEVELOPMENT & OPERATIONS

Develop staff. Conduct performance reviews, hold regular one-on-ones, set development goals, and assess promotion readiness. Coach Directors and project teams through feedback on live work.

Supports corporate business policies and processes. The Senior Director conveys and upholds operational expectations throughout their portfolio. These business processes include updates to project management software, ensuring accurate and on-time reporting, setting and managing to project budgets, adherence to project management processes and tools, updates to CRM tools, and adherence to brand guidelines and quality standards. Keeps leadership up to date on critical status and KPIs that need action or a decision.

Improve how we deliver. Model ATI’s values, support recruiting, and improve delivery processes and tools. Raise operational risks with proposed solutions.

What We’re Looking For

• At least 10 years of relevant experience, including several years overseeing multiple client engagements at a consulting or advisory firm.
• Deep expertise in government healthcare programs, including Medicare and/or Medicaid, and experience in provider strategy, the operations of physician groups, health systems, or post-acute and long-term care organizations.
• A record of high-quality delivery on complex accounts, including directing and reviewing the work of project delivery teams.
• Experience as the senior account contact for client executives, along with recent hands-on project leadership.
• Experience turning existing client relationships into follow-on and expanded work.
• Sound judgment on project budgets, staffing, and scope.
• Graduate degree preferred (public policy, public health, business, economics, or related field).
• Must be able to work in the US without sponsorship

ATI Advisory is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.