Mid-Market Customer Success Manager

Customer Success Manager

Azuga, a Bridgestone Company, is a mission-driven team committed to remaining the fastest growing enterprise fleet management mobility solution in the industry. With vehicle GPS fleet tracking, safety camera solutions, driver safety and vehicle diagnostics for small business and enterprise fleets, our fleet management system, and therefore our teams, are helping fleet managers and drivers make smarter decisions when it comes to vehicle maintenance, cost-savings and safety.

We are a group of builders and doers - building the foundations of a dynamic marketing team and marketing strategy to deliver amazing results for our customers and our sales partners. We are a team with a strong commitment to customer-driven innovation, data-based decision making and a commitment to learning through experimentation. As a part of Bridgestone, the opportunities can be endless across the broad spectrum of businesses in the Bridgestone portfolio. If this is your type of work and the type of environment you want to work in, we encourage you to explore our job opportunities.

Position Summary

We're currently looking for a Customer Success Manager to join our team remotely. This role will be responsible for building relationships and proactively managing all aspects of assigned mid-market level accounts. This individual will resolve client issues in a timely and thorough manner. They will appropriately escalate issues to areas of the business and management as needed. Proactively identify account risks and drive churn reduction. Fully remote role. Can be located anywhere within the US. An ideal candidate would be within a base salary range of $60,000-$63,000 + bonus.

Responsibilities

• Use disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration.
• Responsible for handling customer complaints by investigating problems and providing solutions.
• Develop a comprehensive understanding of our solutions and how they overcome customer challenges.
• Work with cross-functional teams to develop strategies and materials to increase the quality and efficiency of support to customers.
• Drive strategic add-on and renewal business to Enterprise customers.
• Develop a long-lasting, trusted advisor relationship with assigned accounts.

Minimum Qualifications

• Bachelor's degree preferred, but not required.
• Minimum of 2 years business to business account management experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Experience working with CRM software, Salesforce preferred.
• Time productivity will be tracked

At Bridgestone, you are Free to Be. We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.

What we offer:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• An effective and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility: If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.