Warranty Claims Processor

Grand Design is currently seeking a Warranty Claims Processor to join our team. As a Grand Design team member in this role, you will be responsible for processing dealer network claims.Our StoryFounded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Case in point? August 2023 was cause for celebration after Grand Design produced its 250,000th recreational vehicle. "Reaching this mark is not just a testament to the hard work and vision of our incredible team, but it is also a reflection of the trust and loyalty our customers have placed in us," (Don Clark, President and CEO)."We strive for nothing less than customers for life." As our journey continues, Grand Design remains focused on its mission: to lead the industry in quality and innovation, while fostering a family-like connection among our team members, customers, and dealers. That's our story and our journey. What's yours? If you like working in a fast-paced environment, connect with purpose, execute with excellence, and are ready to transform the road ahead, we welcome you to begin your journey by applying today!Primary Areas of ResponsibilityProcess Warranty claims submitted by Grand Design Dealer(s) Process Vendor Chargebacks for non-return parts from Dealer(s) Answer internal and external emails – same day Phone contact with Dealers with questions on WarrantyResearch Grand Design Parts to verify part numbers match what the Dealer is Secondary Areas of ResponsibilityWork closely with Dealer Relations on approved Pre-Authorizations compiling correct information: Manufacture, Model and Serial numbers, Pictures, Auth numbers from vendors etc.Work with Regional Service Managers by processing claims in a timely manner for ISP's and retail Attend monthly staff Work with Vendors on VCB's and Authorizations when they have Education & ExperienceHigh School Diploma or RV Industry knowledge or Previous Customer Service Strong computer/typing Proficient in Word & Strong written & verbal communication OfficeOccasional time on shop Remote Access to InternetOur Core ValuesGratitude - Safely serving team members and our communities through humility and empathy to make our company, communities, and world a better place.Respect - Acting with integrity and transparency because believing in each other is the building block for all other relationships.Accountability - Holding each other to the highest expectations in all we say and do.iNnovation - Striving to be industry-leading with our people, processes, and products.Drive - Determined to exceed the expectations of our team members, vendors, dealers, and retail customers.At Grand Design, we believe ALL people are leaders and hold each other accountable to high expectations.Leadership Expectations:Connect with PurposeBe inclusive; seek out different perspectives.Focus on the Customer; put yourself in the customer's shoes.Communicate Clearly; say what needs to be said and listen.Execute with ExcellenceExplore Possibilities; ask, "What if?" and embrace new ideas.Set Direction; prioritize, plan, and align; balance thinking and action.Drive Results; get the right things done; work with a sense of urgency.Build the FutureTransform the Road Ahead; anticipate opportunities; seek new opportunities for continuous improvement.Navigate Change; be agile and flexible; take on new challenges.Inspire Growth; help each other improve; commit to personal development.If you are the right candidate for this position, as a Grand Design Team Member you will be eligible for the following benefits:Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term DisabilityHealth Savings Account (HSA)401(k) with match Employee Stock Purchase ProgramTuition ReimbursementHoliday and Vacation PayGrand Design is an Equal Opportunity Employer.

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