Service Supervisor, Global Elevator Company - Bay Area, CA

Service Supervisor - Bay Area, CA

Responsible for managing two of our largest customers.

Company Overview

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Job Overview

Are you ready to make your next career move to join our team as our SERVICE SUPERVISOR for KONE Americas in KONE USA-San Leandro (Bay Area), CA?

• Do you enjoy managing people and promoting a safety culture in your team?
• Do you have the spirit to collaborate with both internal and external stakeholders surrounding assigned projects?
• Do you thrive in areas where priorities change from time to time?
• Are you skillful with technological tools such as Microsoft Office?
• Do you demonstrate a passion for quality and results?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

Job Duties

As our Service Supervisor, you will successfully drive the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.

Other Listed Duties as Needed

• Enforce KONE Zero Tolerance safety policy at all work sites.
• Support and ensure that field operatives are on task to meet customer project goals and KONE profitability target.
• Interface with Union representation and KONE field labor relations.
• Prepare monthly reports of expenditures and accountability within the field.
• Become proficient in SAP and be able to use it as needed.
• Inspect all maintenance job sites periodically to insure that they are being maintained in accordance with KONE Inc. policies and standards.
• Assure regular examinations made on all jobs comply with contract agreement. This also includes the free service period of a new installation and modernization.
• Maintain inventory to insure proper parts are available for maintenance.
• Maintain required tools in tool inventory to efficiently and profitably complete maintenance and repair jobs.
• Assist the Service Manager with recommendations for hiring and training of maintenance and repair personnel.
• Order materials for repair jobs to be available for crews when work is scheduled.
• Check Service and Work Orders and final processing of completion notices to insure that all time, purchase orders, and material orders are posted before approving for billing.
• Review all service reports to insure proper gross profit level. Control service labor and material cost to insure costs stay within labor and material budget guidelines.

Hiring Requirements

• You will bring 2+ years of relevant maintenance expertise as well as one year leading people towards a common goal.
• You will use the knowledge gained through your bachelor's degree or 2-year technical school.
• Equivalent work experience in service industry accepted in lieu of degree.
• Proficient in MS Word and Excel
• Well Organized
• Customer service mindset

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

• We value your authentic self.
• Collaborative, creative, and supportive work environment.
• Passionate about safety, quality, and innovation
• We care about the communities where we live and work.

Just Some of Our Many Benefits Include:

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

Annual Base Pay Range:

The hiring range for this role is $131,400 --- $172,500. The compensation package offered will depend on candidate's ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 15% Target Incentive based on achievement of company goals and individual goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

*Beware of Recruitment Scams!*

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.