Office Manager

Branch Office Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Branch Office Manager supports CrossCountry Mortgage customers and employees by assisting in providing customer service, meeting goals, and maintaining communication between corporate and the branch. This position provides administrative support for management level personnel and performs general office administration duties.

Job Responsibilities

• Offer the highest level of customer service to clients.
• Cover the front desk reception area at all times, securing coverage for absences.
• Answer all incoming telephone calls, routing to the appropriate person or voicemail.
• Update telephone directories as needed.
• Maintain conference, training, and meeting room calendars.
• Sort and deliver company mail when necessary.
• Sign for overnight delivery packages as needed.
• Create shipping labels for outgoing packages (Federal Express, UPS, etc.), as needed.
• Assist with the coordination of lunches for meetings and events.
• Provide management with administrative support on a variety of projects; maintain discretion in handling all management requests.
• Assist Manager as needed and directed.
• Order and obtain office supplies as required.
• Stock inventory in all areas weekly (or as needed).
• Handle client and employee inquiries.
• Maintain confidentiality of information, as needed.
• Perform all other duties as requested or assigned.

Qualifications and Skills

• High School diploma, General Equivalency Diploma (GED) from an accredited institution or equivalent education.
• Two years' experience in a similar administrative role, preferred.
• Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.
• Excellent communication, customer service, and problem-resolution skills.
• Excellent prioritization and time management skills.
• Advanced attention to detail and organizational skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.