Catering Server

MUST HAVE PRIOR CATERING SERVER EXPERIENCE AT UPSCALE EVENTS OR YOU WILL BE SENT HOME WITHOUT PAY.

MUST BRING GOVERNMENT ISSUED ID

The Catering Server is responsible for delivering exceptional guest service while assisting with the setup, execution, and breakdown of catered events. This role requires professionalism, attention to detail, and the ability to engage with guests in a friendly and efficient manner, with the ultimate goal of ensuring total guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet guests in a friendly, professional manner and provide exceptional customer service throughout the event

• Serve plated meals, buffet items, hors d'oeuvres, beverages, and other food and beverage offerings in accordance with event standards

• Maintain knowledge of menu items and be able to answer basic guest questions regarding food and beverage offerings

• Assist with event setup and breakdown, including arranging tables, chairs, linens, place settings, buffets, and service stations

• Rearrange furniture before, during, and after event(s) as directed by management

• Clear tables, remove used dishes and glassware, and maintain a clean and organized event space throughout service

• Assist with replenishing food, beverages, supplies, and service equipment as needed

• Perform general cleaning tasks to adhere to health and safety standards

o Keep work areas clean and organized

o Organize catering storage areas and service equipment

• Ability to strictly adhere to company uniform standards, including maintaining personal hygiene and a well-groomed appearance, in accordance with company policy at all times

• Mastery of and fluency in the English language – a must

o Ability to effectively communicate with team members, supervisors, and guests

• Must be polite, professional, and able to engage with guests while maintaining a hospitality-focused mindset

• A natural willingness and drive to exceed guest expectations

• Ability to effectively listen and take direction from supervisors

• Ability to work independently or as part of a team during setup, service, and breakdown

• Ability to lift and carry items weighing up to 50 pounds on a continuous basis

• Ability to stand and walk for extended periods during the course of an event

***General Requirements***

This position includes the opportunity to enroll in Medical, Dental, Vision, Term Life, and Short-Term Disability benefits, as well as a Retirement Plan. All Illinois crewmembers are also entitled to accrue and use paid time off. Additional benefits information can be found here:

General responsibilities when working an Event Server job assignment can include:

• Greet guests and provide friendly customer service
• Take food and beverage orders
• Deliver and serve food and drink items to guests
• Monitor and maintain buffet stations to keep them stocked and organized
• Help set and bus tables
• Comfortable working in a busy environment
• Stand for long durations during shift
• Lift, move, and carry food items and trays
• Follow all sanitation and safety rules and regulations