Professional Services Engineer

Job Description

Job Description

Description:

Job Summary

At Foundation Technologies, we empower people to get back to work by removing technology barriers—crafting elegant, scalable solutions that make IT feel seamless. As a people-first organization, we believe the best engineers are not just technical experts, but thoughtful collaborators who simplify complexity and put client success at the center of everything they do.

In this role you will partner closely with clients to understand their business and technical needs, delivering effective and scalable technology solutions. This role supports and maintains Windows Server environments, provides hands-on end-user support, and ensures a high-quality client experience. You will also develop thorough documentation and deliver technical training to internal teams, helping elevate overall service capabilities.

Responsibilities:

• Architect and deploy solutions tailored to each client's specific needs.
• Deploy and manage NAS, Microsoft virtualization, and server/cloud infrastructures.
• Design, implement, and support endpoint management solutions for mid-sized and enterprise clients.
• Provide advanced troubleshooting and optimization of IT environments.
• Lead technical training sessions on IT systems and best practices.
• Collaborate with other engineers on complex system integrations.

• 3-5+ years of IT experience, including professional services deployments.
• Strong understanding of cloud computing, virtualization, NAS storage solutions, and MDM.
• Experience deploying and managing Microsoft Intune and/or WorkspaceOne environments.
• Experience implementing and administering Microsoft 365 services, including SharePoint Online.
• Windows Server as well as macOS endpoint experience required.
• Ability to lead technical training and documentation efforts.

Preferred Skills:

• Relevant IT certifications (Microsoft, Apple, AWS, VMware, Jamf, etc.).
• Experience with architecture and design firm environments and workflows.
• Demonstrated security-first approach when designing, deploying, and supporting client technology solutions.
• Strong scripting and automation skills.
• Background in enterprise IT service delivery.

Expectations:

• 20% Reactive work, 30% Proactive work, 50% Project work
• Working at client sites, remotely, with option for in-market office
• Weekly billable goal of 36 hours

This position is bonus eligible, up to 5% of annual salary based on company and team performance

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions while working. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

While performing the responsibilities of the job, the employee is required to talk and hear. No need for the dulcet tones of James Earl Jones, though it isn’t a bad thing. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Our Core Values

At Foundation Technologies, our core values define who we are and how we work together to create meaningful impact. These values guide our actions, decisions, and interactions, fostering a culture of collaboration, growth, and purpose. The following values are what allow us to create a “People First Culture” at Foundation Technologies:

Good Human

We believe in building a community of trust, kindness, and respect.

Curious Learner

A relentless curiosity drives us to grow and innovate.

Driven to Solve

We approach challenges with determination and a focus on results.

Make a Difference

We strive to leave a positive mark on our company, community, and the world.

We are seeking individuals who not only share these values but also actively embody them in their work and interactions. Join us in creating a culture of purpose and impact at Foundation Technologies.

The Foundation provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws.

The Foundation will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.

Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.