Manager Engineering Operations

Job Overview This role manages daily engineering operations to maintain network performance and reliability across switch and field activities. It coordinates and supervises technical staff to ensure compliance with network standards and timely issue resolution. The position involves resource planning, project oversight, and budget management to support operational objectives. Success is measured by network uptime, service level agreement adherence, and effective team development. The work directly impacts customer experience by sustaining optimal network service and supporting cross-departmental collaboration. Job Responsibilities Supervise daily activities of switch and field technicians to meet network reliability and compliance standards Coach and develop direct reports through regular feedback and career development sessions Manage operational expenses and company assets to promote fiscal responsibility and resource efficiency Ensure adherence to safety regulations and lead disaster recovery efforts to maintain network integrity Coordinate projects and vendor activities to achieve market goals and quality assurance Audit and maintain accuracy of operations data in engineering systems to support effective network management Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience Bachelor’s Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required) 4–7 years technical experience in telecommunications or mobile switching systems (Required) 2–4 years experience with GSM systems (Required) Knowledge, Skills, and Abilities Leadership (Required) Process Improvement (Required) Microsoft Office (Required) At least 18 years of age Legally authorized to work in the United States Travel and Regulatory Requirements Travel Required: Yes. DOT Regulated Position: Yes. Safety Sensitive Position: No. Compensation Base Pay Range: $95,700 - $172,600. Corporate Bonus Target: 15%. Benefits Employees are eligible for medical, dental, and vision insurance; flexible spending accounts; 401(k) with company match; employee stock grants and purchase plan; paid time off and holidays; paid parental and family leave; family building benefits; back‑up care; tuition assistance and college coaching; disability and long‑term care insurance; and mobile service, home internet, pet insurance, and commuter and transit program discounts. For detailed benefits information, consult our benefits portal. Equal Opportunity Employer and Disability Accommodation T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please contact View email address on click.appcast.io or call View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-Mobile