Software Trainer, Fleet Success Coach

Job Description

Job Description

Description:

Training Specialist

Fleet Fanatic & Facilitator | Teaching Trailblazer | Product Pro

Do you get a strange sense of satisfaction when a client finally clicks with software they used to dread? Do you find yourself thinking about three better ways to explain something even after a great training session? Do you geek out on product details that others gloss over and then find a way to make those details actually stick for the people you teach? Do you get excited about using AI to make your training smarter, faster, and more impactful than anything a slide deck alone could do? Do you thrive in the field as much as behind a screen, and genuinely love working alongside fleet professionals doing meaningful work?

If so, keep reading…

The team at RTA is looking for a Training Specialist: our Fleet Fanatic, Teaching Trailblazer, and Product Pro all rolled into one. This role is responsible for deeply owning RTA’s fleet management software, becoming the go-to subject matter expert and turning that expertise into exceptional training experiences for our clients. You’ll deliver custom onsite and virtual trainings, build role-based learning paths, and maintain the knowledge base that keeps our entire training operation sharp. This position plays a key part in not only the success of our company, but ultimately in the success of our clients.

What We’re Looking For

In general, someone who:

• Feels at home being a member of a healthy team. This means they aren’t afraid to mix it up or be held accountable by the team, and they are willing to hold others accountable as well. People with trust issues and insecurity need not apply. No, seriously.
• Passionately cares about our clients and helps them be more successful. Our clients are fleet managers, parts clerks, and automotive technicians who maintain everything from squad cars to school buses so that everyone comes home safely at the end of the day.
• Thinks of themselves less, while not thinking less of themselves. They are other-centric and compassionate.
• Is willing to lift boxes, clean floors, and hold doors if that’s what it takes to get something done.
• Loves to read, learn, grow, and stretch themselves. Bonus points for each book you’ve read by Patrick Lencioni.
• Is constantly looking for more: more to learn, more to do, and more opportunity.
• Has fleet management experience. Preferred but not required. If you speak the language of fleet, you’ll hit the ground running.

Specifically for this job, someone who:

• Is obsessed with product mastery. You do not just learn the software. You own it. You stay ahead of updates, dig into edge cases, and become the internal authority others turn to when they need answers.
• Can walk into a room (or a Zoom) with a fleet manager who’s skeptical of new software and walk out with a convert. You’re a Software Sage who makes complex things feel approachable.
• Designs and delivers custom onsite and virtual training sessions tailored to the audience, whether that is a new client onboarding, a role-based deep dive, or a refresher for a seasoned user.
• Owns and maintains the knowledge base, including written materials, module summaries, videos, and documentation, keeping it accurate, organized, and genuinely useful.
• Builds role-based training paths that help fleet managers, parts clerks, technicians, and administrators get exactly what they need, no more and no less.
• Is comfortable on the road. This role requires 50-60% travel to client sites across the country.
• Conducts evaluations to identify where clients (and the training itself) can improve, and acts on what they find.
• Liaises with internal teams to stay current on product changes and translate those changes into clear, updated training content.
• Uses AI tools actively and curiously, not reluctantly. You are not waiting for someone to tell you how AI fits into training. You are already experimenting, building, and figuring it out.

Somewhere out there, there is a fleet manager dreading their next software training. Are you the reason they will not have to anymore? Let’s put it to the test.

This Role Probably Is Not for You if...

• You need to be the smartest person in the room and struggle to admit when you do not know something. Our clients will find the gaps fast and owning them is part of the job.
• You treat training as a checkbox. If you clock in, run through slides, and clock out without caring whether anyone actually learned anything, keep scrolling.
• You get comfortable. This role requires you to constantly stay ahead of the product, update your own materials, and evolve how you teach. If you hit cruise control after six months, this is not your seat.
• You are a lone wolf. You will work closely with clients, coordinate with internal teams, and report directly to the Training Supervisor. Collaboration is not optional here.
• The road sounds exhausting. 50-60% travel is a real expectation, not a footnote. If that does not excite you at least a little, this role will wear you out.
• You want to just deliver training someone else built. You will own the content, maintain the knowledge base, and shape how RTA teaches its software. If that feels like too much, this is not your role.
• You think AI is a phase. Our clients deserve the best tools available and so does our training operation. If you are waiting for AI to go away, this seat is not for you.

Key Results Areas (aka the Job Outcomes)

• Deliver a minimum of 2 onsite training sessions per month with a client satisfaction score of 4.9 out of 5 or higher
• Achieve a post-training knowledge application score of 4.9 out of 5, measured by the candidate's demonstrated ability to apply what was taught
• Maintain 100% knowledge base coverage across all core software modules, with all articles reviewed and updated within 30 days of any product release
• Build and maintain role-based training curriculum for internal and external audiences that is current, accurate, and genuinely useful to the people using it
• Identify and implement at least one new AI-powered training tool or workflow per quarter that measurably improves client learning outcomes
• Serve as the internal subject matter expert on RTA's software, the person the team turns to when they need to know how something works

Qualifications

OK, the boring HR part of the job posting that looks like every other posting out there, but it’s necessary:

• 2+ years of experience in software training, instructional design, or a related field
• Fleet management or automotive industry experience is preferred. If you speak fleet, you’ll thrive here
• Familiarity with adult learning principles and instructional design techniques
• Strong technical aptitude to quickly learn, deeply understand, and confidently teach complex software
• Proficiency creating e-learning content and instructional materials: module summaries, videos, and knowledge base articles
• Proficiency with virtual training tools (e.g., Zoom, Microsoft Teams) and LMS platforms
• Excellent verbal and written communication skills with strong facilitation ability across diverse audiences, from technicians to executives
• Ability to travel 50-60% of the time for onsite training sessions and work across multiple time zones
• Bachelor’s Degree is not required. Relevant experience and breadth of knowledge matter more

Dumbledore never gave a straight answer, Gandalf was always late, and Yoda talked like a broken GPS. Think you can do better? Prove it.

The Bottom Line

You’ve made it this far, so congratulations! We are really looking for people who are ideal team players, with an almost frightening intensity around customer success, training excellence, and helping fleet professionals thrive through technology.

Compensation & Work Location

Total compensation for the role is between $85k-$105k DOE .

This is a full-time role with hybrid flexibility for candidates located in the greater Phoenix metro area and remote flexibility for candidates outside Arizona. Employees in the Phoenix area are expected to work in-office three days per week after onboarding.

This role includes approximately 50–60% travel based on client and business needs.

This position is classified as exempt and is not eligible for overtime pay.

Why Top Talent Chooses RTA

We invest in our people — period.

• 401(k) with 6% Safe Harbor match (100% vested day one)
• Flexible PTO model built on trust and manager-approved time off
• Cigna PPO and HSA medical plan options with company contributions ($780–$1,950 annually)
• Garner Health HRA program: up to $1,000 individual / $2,000 family reimbursement opportunity
• Wellness rewards up to $350 annually
• Virtual care and mental health support resources
• Company-sponsored benefits including dental, vision, EAP, life, STD, LTD, legal plan, and identity theft protection options
• Additional employee perks, wellness initiatives, and discount programs

The Part We're Most Proud Of

• 99% of employees say RTA is a Great Place to Work® (Certified 3 years running)
• 30% ARR growth — two years straight
• We are an AI-forward company building for the future
• Big growth. Real benefits. Strong culture. A team that delivers.

About Us

RTA has been established since 1979 and has the reputation of providing the best customer service in the market. Our purpose is to help fleets succeed. We pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and love that our work makes a positive impact on all the lives we touch.

Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them.

Our office spaces are open, spacious, and colorful, with an abundance of natural light. We come together often as a company to enjoy freshly baked desserts or awesome lunches, and genuinely enjoy each other's company. We offer some pretty unique perks and benefits, as well as all the standard ones. We're happy to talk through all the options.

Physical & Travel Requirements

This role has the following physical and travel requirements:

• Ability to sit or stand for extended periods
• Ability to work at a computer for prolonged periods
• Ability to travel up to 60% based on business needs
• Ability to transport training materials and equipment as needed

Heading to RTA HQ?

Coming from the east side? You'll enjoy waving at the traffic going the other way while never having to stare at the blinding sun. It only takes about 25 minutes to get here from downtown Scottsdale in the mornings. We are located close to Arrowhead Mall, with quick access to the 101 from multiple directions.

If all of this sounds like you, and your type of company, then click apply. Seriously, we've asked you four times now, and you are still reading. Bonus points for being thorough.

Reasonable Accommodation

RTA is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need a reasonable accommodation to complete the application process or perform the essential functions of this role, please notify us at View email address on ziprecruiter.com.

Employment Notices

Employment with RTA is at-will. This means either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Employment with RTA may be contingent upon successful completion of a background check and other pre-employment screenings, consistent with applicable law.

We cannot accept student visas or provide sponsorship at this time.

Equal Employment Opportunity

RTA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.