Customer Service Rep(09262) - 217 FM 156

ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS Must be 16 years of age or older. GENERAL JOB DUTIES FOR ALL STORE TEAM MEMBERS Operate all equipment. Stock ingredients from delivery area to storage, work area, walk‑in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. TRAINING Orientation and training provided on the job. COMMUNICATION SKILLS Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person. ESSENTIAL FUNCTIONS / SKILLS Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In‑store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk‑in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid‑range vision for most in‑store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. PHYSICAL REQUIREMENTS Standing – Most tasks are performed from a standing position. Walking – For short distances and short durations. Surfaces include ceramic tile, bricks with linoleum in some food process areas. Height of work surfaces is between 36” and 48”. Sitting – Paperwork is normally completed in an office at a desk or table. Lifting – Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3’ x 1.5’. Carrying – Large cans, weighing 3 pounds, 7 ounces. Occasionally, pizza sauce weighing 30 pounds. Trays of pizza dough approximately 12 pounds per tray. Pushing – To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24”–30” and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing – May infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending – Forward bending at the waist necessary at the pizza assembly station. Duration around 30–45 seconds repeated continuously during the day. Crouching/Squatting – Performed occasionally to stock shelves and clean low areas. Reaching – Continuously up, down, and forward. Occasionally above 72” to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Hand Tasks – Eye‑hand coordination essential. Frequent use of hands; shaping pizza dough, manipulating pizza peel, rolling cutter, pinching in assembly of cardboard pizza boxes. Must be able to grasp cans, phone, pizza cutter, pizza peel, pizza boxes. Machines, Tools, Equipment, Work Aids – May be required to utilize pencils, pens, computers, telephones, calculators, TDD equipment, pizza cutter, pizza peel. #J-18808-Ljbffr Domino's