Sales Specialist

THE ROLE

Great Big Game Show Sales Specialists are world-class hospitality experts who genuinely love people, thrive in high-energy environments, and take pride in creating unforgettable guest experiences.

As a Sales Specialist, you'll describe Great Big Game Show to curious walk-in guests, showing them the game show studios and even demo a game or two! You'll welcome guests, check guests in, and ensure a top-tier entertainment experience. Check out this video to see what it's all about!

This is a guest-facing, performance-based role where energy, confidence, and care for others matter. Sales Specialist set the tone for the entire experience, from the first introduction to the final celebration.

WHY THIS ROLE IS A GREAT FIT

This role is great for people who:

• Love serving guests and working hard to help people make great memories
• Enjoy public speaking, performing, or entertaining
• Want a fun and upbeat job on your feet... not at a desk!
• Are looking for growth opportunities (not required, but there are opportunities for growth!)
• Thrive in fast-paced, team-oriented environments

People who do best here are naturally hospitable, coachable, and energized by making someone else's day better.

WHAT YOU'LL DO

Guest Experience

• Deliver upbeat, conversational introductions
• Introduce GBGS clearly and enthusiastically
• Improvise fun, family-friendly commentary for guests of all ages
• Deliver a clear, engaging outro recap of the experience
• Resolve service failures immediately and graciously
• Check in guests for their game show and prepare them for fun!

Operations & Team Support

• Use Host software and studio UI to operate game shows
• Ensure studios are reset accurately and efficiently using setup sheets
• Maintain cleanliness of games and the GBGS facility
• Restock inventory and complete required reports
• Use a company iPhone to capture exciting guest moments and create/send highlight videos
• Maintain excellent time management to stay on schedule for assigned games

GROWTH & CAREER PROGRESSION

This role is designed with clear opportunities for growth. As you grow in skill, consistency, and leadership, opportunities may include:

• Pay increases tied to performance and positional changes
• Training certifications and advanced hosting responsibilities
• Advancement into leadership roles

We believe in transparent expectations. Growth comes from excellent hospitality, alignment with Mission, Vision and Values, teamwork, a positive attitude, and mastery of the current role you are in. We promote based on Performance, Availability and Commitment. Team members who excel in these areas can grow very quickly!

Team members that excel can grow as quickly as:

• Team Leader: 3-6 months
• Assistant Manager In Training: 6-9 months
• Assistant Manager: 9-12 months

Further growth can lead to a GM role either in your current store or relocating to a new location, as GBGS opens new stores across the country!

REQUIREMENTS

• Flexible availability, including nights, weekends, and holidays
• Ability to stand and host for extended periods
• Comfort with extended public speaking and guest interaction
• Ability to improvise appropriate, professional commentary
• Strong verbal communication skills
• Ability to perform physical tasks such as cleaning, lifting 30-40 lbs, bending, crawling, painting, and minor repairs
• Ability to reset game components within specific timeframes
• Alignment with GBGS Uniform Standards (Click HERE to view the uniform standards)

KNOWLEDGE, SKILLS & ABILITIES

• Genuine love for serving others
• Coachability, humility, and a team-first mindset
• Quick decision-making and creative problem-solving
• Basic computer and technology skills
• Comfort working in a fast-paced, guest-focused environment

BENEFITS

This is a non-exempt hourly role. Benefits vary by employment status.
Click HERE to view benefits currently offered for local store team members.