Retail Store Manager

Overview Store Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team are ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPI’s to ensure proper execution by your team within budget. Minimal, if any, time is expected to be spent on non-managerial tasks, such as cashiering, setting POGs, and stocking shelves. Major Activities Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results Deliver sales plan/profit plan and other KPIs in conjunction with annual performance objectives; manage the store team to achieve their role KPIs Lead the execution of our customer brand promises Implement and lead the shrink and safety programs to deliver goals Use company tools to set, prioritize and communicate goals and provide overall management to team members and customers Staff the store with qualified Team Members: hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, the disciplinary process; identify talent and develop Team Members for advancement; utilize leadership competencies for continued self-development Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others Serve as Manager on Duty (MOD) Maintain operational understanding of all store departments; cross trained, and ensure all Managers are cross trained in Custom Framing selling and production Other duties Other duties as assigned Qualifications 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence 2+ years of experience directly supervising a diverse team, including performance management and talent development Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job Physical Requirements Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching and stretching Some lifting of heavy items and accessing high shelves by ladder or similar equipment Reasonable accommodations available upon request Work Environment Public retail store setting supervising team members and taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Benefits and Equal Opportunity Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. Michaels is an Equal Opportunity Employer committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to participate in the job application or interview process or to perform the essential functions of the job, please contact Customer Care at View phone number on click.appcast.io. Notice EEOC Know Your Rights posters and related information are available from official channels. #J-18808-Ljbffr Michaels