Account Manager - Digital Marketing Agency (Full-Time, Elkins Park)

Account Manager

Since 2014, Nexvel has helped local businesses home services companies, healthcare organizations, franchises, professional service firms, and growing regional brands compete in a tech-driven world. Our mission is to bring the big-brand experience to local brands. Today we're building a new kind of agency model: combining a decade of local business marketing expertise with AI-assisted workflows, automation, and modern client success systems. We're looking for an Account Manager who can help us deliver that experience at a higher level.

The Account Manager serves as the primary relationship and coordination lead between Nexvel and our clients. You'll keep client communication, marketing priorities, internal tasks, timelines, reporting, and deliverables organized and moving forward. This is not a passive client service role. We're looking for someone highly organized, professional, proactive, tech-comfortable, and genuinely interested in helping local businesses grow. You'll work closely with leadership, strategists, designers, developers, SEO and paid media specialists, content teams, and technology partners to ensure clients feel supported, informed, and confident in the work being done on their behalf.

Full-time position

In-office at our Elkins Park, PA location to start, with hybrid flexibility as you ramp up and get comfortable in the role

Local travel required for client meetings across the Greater Philadelphia area

Reports to the two agency partners

Client Relationship Management

Serve as primary day-to-day contact for assigned clients

Build strong relationships with business owners, office managers, marketing contacts, and internal client stakeholders

Understand each client's business, goals, services, target customers, local market, and marketing priorities

Lead client check-ins, status calls, follow-up meetings, and internal recap discussions

Make clients feel heard, supported, and confident that Nexvel is actively managing their account

Project & Task Management

Create and send meeting notes, action items, next steps, and follow-up summaries

Track open tasks, client requests, internal assignments, deadlines, and deliverables

Coordinate with internal team members to move website updates, SEO work, content, design, advertising, reporting, CRM, and marketing automation tasks forward

Follow up consistently so nothing falls through the cracks

Help prepare proposals, scopes of work, contracts, client updates, and renewal conversations

Marketing Coordination

Translate client needs into clear internal direction for the team

Review reports and campaign updates to identify trends, questions, concerns, and opportunities

Help clients understand what's being done, why it matters, and what the next priority should be

Support proactive recommendations based on client goals, campaign performance, seasonality, and business needs

AI-Assisted Agency Operations

Use Nexvel's internal systems, AI-assisted workflows, and client intelligence processes to improve account management

Maintain accurate client information, marketing priorities, meeting notes, and campaign history

Participate in the continued development of Nexvel's next-generation agency operating model

Bring curiosity, adaptability, and a willingness to learn new tools and processes