Customer Support Specialist - Sales Operations

Job Description Job Description Customer Support Specialist – Sales Operations
We’re looking for a highly organized and proactive Customer Support Specialist to play a vital role in our sales operations. In this position, you’ll be at the center of the order lifecycle—partnering with our sales team, customers, warehouses, and global suppliers to ensure a seamless experience from order placement through delivery.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional service and accuracy.
Key Responsibilities
Manage and process customer orders and changes with speed and precision, ensuring accuracy across SKUs, vintages and allocations
Collaborate closely with domestic warehouses, freight forwarders, and international suppliers to coordinate timely order fulfillment
Enter and proactively monitor open orders and inbound shipments, identifying and resolving delays related to logistics, customs or inventory before they impact customers
Generate and distribute invoices upon shipment, ensuring all documentation (including compliance and import records) is complete and accurate
Serve as the central point of contact for customers, sales, and finance throughout the order process by providing clear and timely updates
Develop strong product knowledge across a diverse wine portfolio, including regions, producers and vintages, while building fluency in internal systems
Requirements
Bachelor’s degree preferred; relevant experience or wine industry knowledge will also be considered
Proficiency in Microsoft Outlook, Word, and Excel, with an aptitude for learning new systems
Highly organized, coordinating multiple shipments and priorities while maintaining accuracy and attention to detail
Strong communication and problem-solving skills
Team oriented with the ability to build strong relationships with international suppliers, distributors and our sales team