Customer Service Associate

JOB TITLE: Customer Service Associate REPORTS TO: Direct Supervisor LOCATION: Kearny, New Jersey Company Overview: UNIQLO apparel comes from the Japanese values of simplicity, quality, and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building block of each individual’s style. A perfect shirt that is always being made even more perfect. The simplest design hides the most thoughtful and modern details. The best in fit and fabric is made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people’s lives. Position Overview: As a Customer Service Associate, you will be responsible for handling customer service inquiries and resolving escalations in a professional and courteous manner while upholding the Uniqlo service philosophy. Job Responsibilities: Interact with customers over voice and multiple written channels. Respond to queries related to products, services, processes, and policies. Handle and resolve complaints in accordance with established policies and procedures while maintaining Customer First Mindset. Assist customers with placing orders and navigating our e-commerce site. Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution. Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy. Liaise with distribution centers to research disruption to order fulfillment or return process. Liaise with retail stores to resolve customer concerns related to the store experience. Responsible for maintaining a clean work area. Perform other related duties as assigned based on the need of the business. Qualifications High school diploma or equivalent Minimum six (6) months of customer service experience, retail or call center preferred Excellent interpersonal, active listening, and verbal and written communication skills Proficiency in Spanish preferred Ability to multitask while handling customers' inquiries with a professional manner and calm disposition Proficiency with computers, especially CRM software, and strong typing skills (35 WPM minimum) Strong time management, problem-solving, and decision-making skills Positive attitude and open to constructive criticism. Adaptability and accountability Regular, dependable attendance and punctuality are required Hourly Rate: $19/hour The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. UNIQLO is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global headquarters in Tokyo, Japan. UNIQLO is the largest of eight brands in the Fast Retailing Group, the others being GU, Theory, PLST, Comptoir des Cotonniers, Princesse tam.tam, J Brand and Helmut Lang. Fast Retailing is one of the world’s largest apparel retail companies, and UNIQLO is Japan’s leading specialty retailer. UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a global brand. Today the company has a total of more than 2,500 UNIQLO stores across the world, including Japan, Asia, Europe and North America. The total number of stores across Fast Retailing's brands is now over 3,600. With a corporate statement committed to changing clothes, changing conventional wisdom and change the world, Fast Retailing is dedicated to creating great clothing with new and unique value to enrich the lives of people everywhere. For more information about UNIQLO and Fast Retailing, please visit and For additional information regarding Uniqlo Careers please visit our Global Career Page. Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual’s style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, more lightness, better design, and better comfort to people’s lives. Unlocking The Power Of Clothing We believe we can turn the power of clothing into a force for good. By designing, making and selling good clothing, we can make the world a better place. Good clothing means simple clothing, high in quality, and built to last. It's clothing that enriches the lives of people who wear it by giving them comfort, protection and pleasure. It is produced in a way that is harmonious with nature, without excessive burden on the environment. Good clothing is made by people of diverse backgrounds working with energy and enthusiasm, under conditions where their health, safety and human rights are respected and upheld. And we will extend this same spirit to our customers and all our Stakeholders, working with them to aspire to a better society where we all thrive. This is our promise: to always work toward a better, more sustainable society. Fast Retailing embraces and promotes diversity and inclusion. We believe these concepts nurture our culture, helping to change our business, the people working within it, and all of society for the better. We respect and appreciate each individual’s points of difference and personality and strive to create a diverse team where every person has equal opportunity to use their greatest abilities to fulfill their potential.