HNL Airport- PT Customer Service Agent

Airport Customer Service AgentSurf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We're accelerating the next great revolution in aviation, electric flight, to unlock affordable and personalized air transportation for everyone.Job Title: Airport Customer Service Agent — Customer Service & RampLocation: HNL AirportEmployment Type: Part-TimeDepartment: Customer ServiceReports To: Station ManagerFLSA Status: Non-ExemptThe Airport Customer Service Agent is our primary representative in our airport stations, responsible for greeting and checking in guests, handling luggage, booking and re-booking flights, assisting with guest loading and unloading, and covering ramp duties at our smaller stations.Key ResponsibilitiesEnsure FAA, airline, and airport regulations are followedEnforce safety and security measures and protect sensitive zonesCreate and modify reservationsCheck in guests; safely load and unload guestsHandle luggage up to 70 lbs and monitor luggage for size, quantity, and weightReview baggage tags for accuracyProvide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangementsMake announcements over a public address systemProcess credit card paymentsDirect aircraft parking and dispatch on the rampAfter training, tow aircraft to proper parking positions on the rampMaintain work area and mechanical equipment in proper orderRequirementsKnowledge, Skills & AbilitiesExcellent written and verbal communication skillsAble to read, write, and speak English effectivelyAble to maintain eye contact when speaking with customersProfessional in appearance and mannerAbility to learn, understand, and communicate the terms of the company's Contract of CarriageCourteous in all interactionsAble to interact effectively with passengers, co-workers, and managementAbility to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situationsAbility to diffuse stressful situationsDetail-oriented and self-motivatedQualificationsEducationHigh school diploma or equivalentMiscellaneous RequirementsValid driver's license and reliable transportationComputer skills, able to learn reservation and phone systems, proficient with a PCBasic math abilitiesAbility to work within a 24/7 operation including holidaysAbility to pass a 10-year background check and pre-employment drug screenAt least 18 years of ageAuthorized to work in the United StatesWork ExperienceAt least 1 year of prior customer service experience preferredMental Requirements — Level 2Requires high periods of concentration intermittently and normal attention. Even once the job is learned, tasks will require normal attention to deal with recurring variables.Physical RequirementsMust be able to lift a 70 lb suitcase from the floor to 18 inches and carry it with both hands for up to 25 feetMust have physical dexterity for repetitive tasks including bending, squatting, kneeling, crawling, and twisting, and sustaining those positions for extended periodsMust be able to stand for extended periods of timeMust be able to work in all weather conditions and in confined spacesMust have sufficient vision to safely perform the essential functions of the positionMust be able to meet all physical requirements related to aircraft weight limitations before and during employmentActivity BreakdownActivity - Approx. % of TimeSitting - 5%Standing - 70%Walking - 25%Machines & Equipment Used: Varied, 100% of time. Includes computer, phone, and photocopier/fax use as needed.Travel: Less than 5% on-the-job travel, including commuting to regular work locations.BenefitsCompetitive salary based on experienceFull-time team members are eligible for comprehensive medical, dental, and vision plans, plus air ambulance coverage, short-term disability, pet insurance, HSAs, company-paid life insurance, and a 401(k) plan (eligibility begins the first of the month following 30 days of employment)Generous PTO plus paid holidays throughout the yearTeam member travel discounts through the My ID Travel program: discounted flights, hotels, car rentals, and cruisesSurf Air Mobility is committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment is based on merit, competence, and qualifications and will not be influenced by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.Surf Air Mobility participates in E-Verify. Surf Air Mobility