Bilingual Customer Support Specialist - Overnights

Overview Pay from $30 to $35 per hour with significant growth and earning potential. Includes $4 shift differential. California Branch: 4810 South Hellman Avenue, Ontario, CA 91762. Fast, friendly and customer focused. As a Uline Overnight Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Full‑Time Hours: Friday - Tuesday, 9 PM to 5:30 AM. Training Hours – Days: Monday - Friday, 8:30 AM – 5 PM (approximately 6–7 months). Why Customer Service at Uline? Learn: In‑depth training helps you sharpen communication and problem‑solving skills. Develop: Our professional environment offers one‑on‑one peer mentoring and room to grow in your career. Connect: Build strong relationships in our collaborative in‑person setting with regular team events. Position Responsibilities Process customer orders, make product recommendations and handle account inquiries using world‑class technology. Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently. Build business relationships with customers over phone, email and chat. Understand customer needs and recommend Uline's best solutions. Help customers navigate Uline's website and online ordering. Minimum Requirements High school diploma or equivalent. Bachelor's degree preferred. Excellent problem‑solving, listening and communication skills. Prior customer service experience is a plus, but if you are eager to learn, we will train you! Bilingual (English / Spanish) – fluent in both verbal and written forms. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one. Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Best‑in‑class, clean, modern facilities. First‑class fitness center and nearby walking path. Additional Information Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site. EEO/AA Employer/Vet/Disabled (#IN-CACS #ZR-CACS) #J-18808-Ljbffr Uline