Dockmaster Venetian Yacht and Marina

Job Summary The Dockmaster is responsible for several areas of the marina operations and all slip activity under the direction of the General Manager. This role will serve as the ambassador for the marina and is the first person with whom a Boater/Guest will interact. The Dockmaster is responsible for the safe mooring of vessels, general operation of the docks, assisting boaters and responding to general questions, supporting front desk operations and maintaining a safe and clean environment throughout the marina facilities. In addition, he/she serves as part of the leadership team and helps with training and supervision. About Working in a Marina The “Dream work is in the Team work!” As a Marina team member, you will be cross‑trained to perform a variety of tasks across our Marina operations. Being flexible and open to “pitching in” is an essential function of being part of the team! Most marina team members are multi‑functional and perform many varied tasks. Especially during emergencies (storms, floods, etc.) or peak boating times, team members will be called upon to work together and perform functions that may be in addition to their normal job duties. “That’s not my Job” is not within our Marina operations vocabulary. The more well‑rounded the team member, the more opportunities to grow and be considered for future opportunities! Supervisory Responsibilities Assists in supervising and training team members Hold team members accountable by providing appropriate coaching Escalates issues to the General Manager on concerns with team member’s performance or concerns Roles & Responsibilities Routinely inspects, conducts walk‑throughs and ensures above‑average appearance of facility Assist the General Manager in creating a daily checklist of tasks and assign to team members appropriately and/or may take on the tasks to ensure that the Marina is in Best in Class shape Provides support, setup and maintenance of all wet slip account files using Molo/POS system Provides appropriate assistance to customers, vendors, officials and team members Communicates with boaters and potential leads and guests in a professional manner at all times. Resolves customer disputes in a manner consistent with Integra Marina’s philosophy and policy. Refers disputes outside scope of ability to the General Manager Perform administrative/front desk duties (i.e., Molo reservations, guest inquiries, billing, answering calls, etc.) Direct, move, assist and securely moor vessels to dock Ensures that Boaters and Team Members observe all marina rules and regulations Ability to work weekends and holidays Ability to work overtime as needed Safety and Environmental Responsibilities Follow Integra Marinas Safety and Environmental rules and complete required related training Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area Report all accidents, injuries, spills and near misses immediately Education and Experience High school diploma or equivalent preferred 2-5 years’ marina experience preferred Ability to work safely around the water Ability to lift 50 pounds Basic boat handling skills are essential Knowledge of dock construction and repair preferred Knowledge of basic tools preferred Required Skills/Abilities Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent sales and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem‑solving skills Strong supervisory and leadership skills Ability to prioritize tasks and to delegate them when appropriate Ability to function well in a high‑paced and at times stressful environment Proficient with Microsoft Office Suite or related software Physical Requirements Ability to stand, stoop, or bend for long periods of time Ability to walk for an extended period of time Work is performed both indoors and outdoors and may require a fair amount of physical activity; some of the work is done sedentary May work outdoors in inclement weather Ability to lift 50 pounds Work Schedule Marinas are open seven days a week typically from morning to sunset. We strive to provide flexibility, whenever possible, and at the same time we must be able to maintain adequate staffing to meet the needs of our guests. Working full or partial weekends is required. #J-18808-Ljbffr Workstream