IT Support Specialist (In Office - Plano, TX)

Overview At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Team Overview Our Information Technology (IT) team leads all aspects of IT systems and processes across the enterprise, including data services, security, compliance, applications, automation, and end-user services. Through innovative and streamlined technology solutions, this dynamic team enables company growth, protects data, and serves as a critical partner to all departments of PowerSchool. Responsibilities Our Enterprise Technology team is the first line of help when customers encounter an issue with any of our products, systems, software, or applications. Your day-to-day job will consist of: Monitoring ticket queues and responding to issues in a timely manner. Helping end users with hardware and software issues. Maintaining the hardware asset system (CMDB). Shipping, intaking and reformatting hardware to and for end users. Assisting other IT team members with onsite IT tasks. Ensuring conference rooms are always in a working order. Working with Project Managers to execute on business objectives. Qualifications Minimum Qualifications: Associate’s degree or equivalent, or equivalent years of relevant IT work experience (4 or more years). 2 or more years of experience in end‑user facing IT responsibilities. 5 or more years’ experience working with Microsoft Suite from a user perspective; 2 or more years from an IT support perspective. Advanced computer component/hardware knowledge – Ability to identify, understand and diagnose all computer hardware failure symptoms or performance issues. Excellent end‑user interaction communication skills. Excellent debugging and problem‑solving skills. Excellent soft skills. Advanced knowledge of all modern consumer and enterprise end‑user devices such as laptops, mobile phones, tablets & conference room systems. Eagerness to grow with the company and constantly strive to improve business processes. Preferred Qualifications: Certifications in ITIL, CompTIA, Networking, Security, etc. BS degree in Computer Science, Computer Information Systems, or a related field. Experience in A/V (Audio Video) solutions related to conferencing and large format presentations. Experience with supporting a growing enterprise as an IT administrator with SaaS applications such as Slack, MS Teams, Intune, ServiceNow, FreshService, Atlassian, MS Suite, etc. Experience with helpdesk responsibilities such as monitoring ticket queues, escalating tickets, recognizing ticket patterns and influencing continual improvement in the helpdesk system. Experience with general asset management and CMDB maintenance. Comfortable taking meetings and representing the IT department in a professional manner. Experience with creating presentations and presenting them to senior IT and cross‑functional leadership. Experience with managing vendors and maintaining conductive vendor relationships. Compensation & Benefits PowerSchool offers the following benefits: Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D) Flexible Spending Accounts and Health Savings Accounts Short-Term Disability and Long-Term Disability Comprehensive 401(k) plan Generous Parental Leave Unrestricted paid time off (known as Discretionary Time Off - DTO) Wellness Program, including ClassPass & Employee Assistance Program Tuition Reimbursement Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage A reasonable estimate of the base compensation range for this position is $66,700 - $83,400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters. EEO Commitment PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing View email address on click.appcast.io. #J-18808-Ljbffr PowerSchool Group LLC