GENETICS RN CARE COORDINATOR

Genetics RN Care Coordinator

Work Arrangement: On-Site Requisition Number: 270502 Regular or Temporary: Regular Location: Durham, NC, US, 27710 Personnel Area: DUKE HOSPITAL

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Health hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Department Profile

The Children's Health Center and Lenox Baker Children's Hospital at Duke University Hospital is comprised of pediatric outpatient clinics. Our team is active in delivering exemplary care for each patient to ensure an excellent patient experience, every time. Department Profile: The Metabolic and Genetics Team at Duke Children's is active in delivering exemplary care for each patient to ensure an excellent patient experience. This position, of Genetics Nurse Navigator, will provide triage support and care coordination for this patient population. This position will work closely with the faculty directors of Pediatric Metabolic and Genetics.

We are looking for someone with the ability to establish a strong rapport with patients and families by phone, coordinate services, and provide education and nursing support to patients and families in and out of the clinic setting. Work environment is a combination of independent work alongside team collaboration and is a supportive, dynamic and challenging environment.

The ideal candidate for this position will possess the following:

• A solid background in Pediatric Nursing
• Experience with telephone triage or managed care coordination
• Strong oral/written communication skills, software navigation abilities (EPIC experience preferred)
• Good organizational skills
• Flexible attitude with the ability to function both independently and as a team member, assisting patients/families through home care coordination and in the clinic setting
• Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others

Work Performed

RN Care Coordinator will attend clinic as needed to provide clinic coordination Patient care coordination will be done in an office setting on non-clinic days Patient population consists of patients with various genetic disorders- Down Syndrome, 22q syndrome, glycogen storage diseases, lysosomal storage diseases, metabolic/mitochondrial disorders Triage calls resolving problems within scope; gather relevant information and coordinate follow-up with providers to develop plan and convey plan back to patients. Document communication in Maestro care and manage inbasket messages regarding care. Patient care coordination involves infusion management, assisting with refills, entering labs/studies needed during appointments, triage patient phone calls, coordinating various appointments/studies, etc Coordinate new patient appointments assuring all necessary medical records, neuroimaging, and labs have been obtained from outside facilities Coordinate diagnostic testing and outpatient appointments here at Duke, or at an outside facilities

Work Hours & Shifts

Full Time: Hours may vary, but will typically fall within a standard Monday-Friday, 8am-5pm schedule.

Education

BSN Required

Experience

3 years of nursing experience required.

Degrees, Licensure, and/or Certification

Current or compact RN licensure in the state of North Carolina required.

Knowledge, Skills, and Abilities

Knowledge of scope for a registered nurse Knowledge of and appropriate application of the nursing process. Ability to independently seek out resources and work collaboratively. Ability to establish and maintain effective working relationships. Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others. Ability to teach patients and families in accordance with the nursing plan of care.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of our community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.