Coord Tech Training Epic

Technology Training Coordinator

The Technology Training Coordinator serves a central role in ensuring successful implementation and adoption of the Epic electronic health record (EHR) at Children's National. This position is responsible for planning, coordinating, and organizing the delivery of technology training and adoption programs that ensure all Children's National staff are well-prepared and proficient in using our new Epic electronic health record and related applications. You will help implement a continuous learning model to advance user adoption and system mastery that is role-based and workflow-specific, ensuring the Technology Training and Adoption team meets the unique needs of all clinical and non-clinical staff, while enabling a robust, universal, and standard approach to Epic training. Your detailed planning and oversight will empower our staff to leverage technology with competence and confidence, improving patient safety, care delivery, business processes, and the overall experience for patients, families, and colleagues every day. Join us in making a lasting impact and help our patients Grow Up Stronger.

Qualifications

Minimum Education Bachelor's Degree Undergraduate degree in health care, education, information technology, health care administration, or a related field is advantageous. (Required)

Minimum Work Experience 1 year At least 1 year of related work experience, such as health care education, project management, information technology training, quality assurance, or process improvement. Experience with large-scale Epic EHR or other system implementations advantageous. (Required)

Required Skills/Knowledge

Scheduling and Coordination: Expertise in managing online calendars, booking resources, and coordinating with multiple stakeholders.

Attention to Detail: Meticulous management of all administrative details in program planning and delivery of virtual and in-person classroom training.

Time Management: Skilled in prioritizing tasks and meeting tight deadlines in large-scale enterprise system implementations.

Data Management: Adept at managing sensitive data sets such as personnel files and learner profiles and creating reports in analytics tools such as Microsoft Excel or PowerBI.

Communication: Communicates consistently, professionally, and efficiently to disparate stakeholders verbally and in writing.

Interpersonal: Ability to work collaboratively in cross-functional teams and build strong relationships with clinical, operational, administrative, and technical stakeholders and leaders across clinical departments and business units to meet their unique needs.

Project Management: Excellent organizational skills, capable of handling multiple initiatives simultaneously, including overseeing successful and fast-paced implementations of enterprise software including the electronic health record (EHR).

Technical: Experience with health information technology, including electronic health records and related systems. Familiarity with cross-venue clinical workflows and health care operations, including revenue cycle, analytics, and other business processes. Competence managing e-learning authoring tools, learning management systems (LMS), and virtual training platforms and assisting end users with basic technical troubleshooting during training delivery.

Committed: Unwavering dedication to the vision for enterprise technology training in service of our mission and core values.

Collaborative: Strong team player with a collaborative approach to problem-solving and leadership.

Innovative: Ability to think creatively and develop forward-thinking training solutions and models.

Adaptable: Flexible and able to navigate complex and rapidly changing priorities and environments.

Empathetic: Understanding of challenges faced by healthcare professionals and staff and commitment to supporting their success.

Required Licenses and Certifications Project Management (PMP) PMP, CAPM, or similar (Preferred)

Functional Accountabilities

Training Program Delivery Coordinate the delivery of training sessions for all user groups, including clinical, operational, and administrative staff. Ensure training materials are available when, where, and how needed. Support learners and training team in all administrative aspects including communication and coordination of training locations, logistics, materials, and IT systems access and readiness.

Implementation & Go-Live Readiness Assist in preparing and organizing training activities for system go-lives and upgrades. Track training attendance and user readiness. Coordinate with IS and project teams to support communication and logistics. Provide basic support to learners and escalate issues to trainers and leadership as needed.

Performance Monitoring Track training delivery data and learner success, and deliver reports and analysis to training team and leaders. Collect learner feedback and provide to training team leaders to facilitate individual trainer and training program advancement.

Collaboration Work with IS teams and clinical and non-clinical departmental leads to ensure the successful implementation of enterprise training and adoption programs to support all users. Participate in team meetings and contribute to collaborative planning.

Organizational Accountabilities

Organizational Accountabilities (Staff) Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance