Clinical Case Manager - Treatment Center

Position Function:

The Clinical Case Manager-Treatment Services supports and serves youth and their families by providing and/or coordinating case management, medical and dental services, behavioral health supports and services, family communication and supports/services, therapeutic services, crisis management, aftercare planning and transitional services within a trauma-informed care framework and in compliance with all regulatory standards. The Clinical Case Manager-Treatment Services is responsible for the creation and maintenance of client files and ensuring all required case management services are delivered in accordance with minimum standards, contracts, and service packages and documented in a timely manner. This includes developing assessments, developing service plans to meet the needs of clients, coordinating resources to stabilize behaviors, working with the client and client’s family or managing conservator to secure a safe living environment upon leaving the Residential Treatment Center developing a collaborative after care plan and providing voluntary aftercare services post discharge.

Requirements

Education: A Bachelor’s degree in social work, psychology, or related human services field from an accredited college or university is required. A Master’s degree and/or additional certification preferred.

Experience

• With a bachelor’s degree, the position requires three years of experience that includes life skill/group counseling with youth, crisis intervention, intake and assessment, and/or case management.
• With a Master’s degree, the position requires one year of experience that includes counseling with youth, crisis intervention, intake and assessment, and/or case management.
• Experience working with adolescents and families in crisis intervention, Trauma-Informed Care interventions, Trust Based Relational Intervention (TBRI®) and strength-based case management techniques is strongly preferred
• Excellent verbal and written communication skills
• Working knowledge of basic computer skills

Other: Valid Texas driver’s license within 90 days of establishing Texas residency, must have acceptable driving record.

Working Conditions:

The work environment includes possible exposure to children with behavior problems, including possible physical aggression. Exposure to illness and blood is also possible.

Exposure to Confidential Information:

Maintain confidentiality and follow policies related to personnel records and client records.

Key Expectations/Responsibilities:

Program

• Provide expeditious and ongoing case management, family communication and support, aftercare and transition planning for Residential Treatment Center clients.
• Coordinate services with the legal guardian, and other identified and approved entities, i.e. CASA, caseworkers, families, community partners and program staff.
• Assist with intake documentation and obtaining youth’s legal documents as needed.
• Coordinate services to ensure compliance with 3 in 30 requirements for all youth and scheduling on-going medical/dental and behavioral health services.
• Assist in effectively communicating with Residential Treatment Center staff and clinical team regarding the service plan goals and therapeutic needs and progress of each youth.
• Coordinate and facilitate all service plan meetings.
• Notify legal guardians of incidents in accordance with required timeframes and procedures.
• Participate and assist in facilitation of team staffing meetings.
• Work closely with Program direct care staff to ensure clinical needs are met and therapeutic goals are being achieved.
• Complete trainings and certifications as required by licensing, credentialing, contractual, grant and agency standards.
• Coordinate and support resident communication with family, including visits, phone calls and associated documentation.
• Assist in the scheduling and completion of resident appointments, groups, PALs and other activities in person or online.
• Assist with other agency program’s activities as assigned.
• Ensure that quality services are provided, and professional standards maintained.
• Maintain a positive attitude of youth and family advocacy and assist in maintaining high staff morale.
• Assist in the administration of medications, audits of medical documentation and management of med rooms.
• Assist in crisis management including de-escalation and intervention, debriefings, safety plans, on-call support, and triggered reviews as needed.
• Maintain a positive work environment by fostering engagement through communication, feedback, collaboration, positive performance, and recognition.
• Ensure that work time is utilized fully and effectively to maximize productivity.
• Adapt to changing assignments/priorities as needed to support youth, families and the agency.

Documentation and Reporting

• Prepare and submit all required documentation, reports, and statistical data in a timely manner.
• Assist in the completion, submission and documentation of assessments and face to face meetings including but not limited to admission assessments, child behavior checklist assessments, Youth Outcome Questionnaire, service plans, vocational assessments, case management meetings, family meetings, group sessions, Casey Life Skills Assessment and School admission documentation.
• Document clients’ medical, psychological, educational, and basic needs and assess progress of each assigned client, ensuring clients are receiving all services recommended in their psychological, CANS assessment, and service package.
• Liaison for clients’ educational needs across ACH Educational Services, caregivers, families, and education provider.
• Coordinate and complete all service plan-related events for assigned clients within required timeframes.
• Assist with obtaining client legal documents such as birth certificate, social security card and shot record, and ID cards.
• Maintain accurate and up-to-date case records including informed consents and required legal documents, case progress notes, DFPS Plans of Service, aftercare plans, discharge summaries, and other forms as necessary.
• Monitor and track discharge outcomes for all clients.
• Complete all follow-up contacts at time intervals required.
• Assist in development of program related forms and measurement tools.

Community Relations

• Coordinate the collaborative relationships and services with referral agencies, family members, and other support systems to effectively meet the needs of youth.
• Build and maintain positive working relationships with local human and youth services agencies.
• Follow policies and procedures of ACH and represent the agency in a positive and professional manner.
• Attend designated agency or community meetings or training.
• Assist with fundraising or other agency functions as needed.

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