Portfolio Manager

Job Description

Job Description

Job Title: Portfolio Manager (On-Site Leader)

Location: On-site / Regional Properties

Employment Type: Full-Time

Position Overview

Are you an energetic, self-motivated leader ready to take ownership of a vibrant residential community? As our Portfolio Manager , you will lead daily site operations, champion financial growth, and build an exceptional community experience for our residents and team.

Inspired by the FISH! Philosophy-focusing on presence, a positive attitude, and genuine care-we combine a supportive, engaging culture with clear accountability and high operational standards. We are looking for a proactive professional who drives real results, brings outstanding attendance and dedication, and takes pride in elevating their property every day.

Key Responsibilities & Scope of Work

1. Site Operations & Property Care

• Proactive Property Management: Walk the site regularly, conducting thorough walkthroughs to ensure top-notch curb appeal, cleanliness, and structural condition. Take initiative to resolve maintenance, building, concrete, or asphalt issues before they become major projects.
• Work Order & Vendor Leadership: Oversee work orders and vendor projects to guarantee prompt, high-quality resolution and strong accountability.
• Asset Protection: Protect property value and owner investment by managing operating budgets thoughtfully, reviewing invoices carefully, and seeking efficiencies across operations.

1. Leasing, Resident Experience & Compliance

• End-to-End Leasing Management: Guide the entire resident journey-from application intake and lease creation to seamless move-ins, renewals, and departures.
• Resident Engagement & Retention: Deliver warm, responsive service at every interaction. Handle resident feedback and resolve issues empathetically to create a welcoming home environment and drive long-term retention.
• Regulatory Compliance: Uphold Fair Housing standards and internal leasing policies rigorously. Submit compliance-related files accurately and on schedule.

1. Financial & Administrative Precision

• Accounts Receivable Oversight: Monitor AR reports, address delinquencies promptly, and keep precise records of all credits and outstanding balances.
• Payroll & Time Tracking: Review timecards accurately, assist with payroll coordination, and track team performance milestones.
• Ownership Ethic: Focus on getting the job done right each day, prioritizing task closure and operational quality over rigid hours.

1. Leadership, Team & Safety

• Reliable Leadership: Lead by example through dependable attendance and an engaged daily presence for your team and residents.
• Team Mentorship: Guide and motivate onsite maintenance and leasing team members, building a culture of respect, open feedback, and shared pride.
• Clear Communication & Safety: Maintain clear, constructive communication across departments while enforcing OSHA safety regulations and internal standards.

Qualifications & Key Competencies

• Experience: Background in property management or real estate operations preferred, or proven success in site-level leadership roles (e.g., General Manager, Assistant Manager, Operations Lead, or Supervisory roles) directing teams, managing vendor relations, driving resident satisfaction, and overseeing property budgets.
• Work Ethic & Mindset: Strong personal drive, highly reliable attendance, and a results-focused approach to taking full ownership of your property.
• Core Competencies: Excellent attention to detail, financial intuition, proactive problem-solving skills, and the ability to inspire trust across teams and residents.
• Culture Alignment: A positive, can-do mindset that reflects our service philosophy while maintaining sharp operational rigor.
• Technical Proficiency: Familiarity with industry platforms (such as AppFolio, Yardi, Entrata, Rent Manager, or ISolved) and office applications (Google Workspace / Microsoft Office).
• Industry Knowledge: Working knowledge of Fair Housing guidelines, vendor contracting, and fundamental facility maintenance needs.

Benefits & Perks

• Health & Wellness: Employer-covered basic preventive care for employees, optional medical cooperative coverage, or ICHRA reimbursement options for external plans.
• Financial Growth & Rewards: 401(k) plan with 1-year eligibility, Flexible Spending Account (FSA) featuring a 100% employer match up to $75/paycheck, and performance bonuses.
• Comprehensive Insurance: Dental and vision coverage, company-paid and voluntary life insurance, plus supplemental plans (disability, critical illness, cancer).
• Time Off & Balance: Paid holidays plus vacation, sick, and floating leave during your first year (personal days begin accruing in year two).