Vendor Performance Manager

Vendor Performance Manager – Deployment Operations The Vendor Performance Manager – Deployment Operations governs post-award vendor performance across Coates deployment programs by ensuring installation partners consistently meet contractual, operational, and customer performance expectations. This role drives SLA compliance, quality assurance, technician certification adherence, and vendor accountability through performance reporting, governance frameworks, and continuous improvement initiatives. Responsibilities Own deployment vendor governance frameworks, performance scorecards, and compliance enforcement mechanisms across deployment programs. Develop, manage, and continuously optimize vendor performance scorecards and operational reporting frameworks to monitor SLA compliance, installation quality, technician certification, and deployment execution performance. Lead vendor governance reviews, performance escalations, and corrective action initiatives to address systemic operational gaps, enforce accountability, and drive continuous vendor performance improvement. Ensure deployment vendors maintain compliance with contractual SLAs, technician certification requirements, installation standards, documentation protocols, and safety requirements. Track installation quality indicators such as defects, repeat visits, punch lists, and rework trends. Monitor vendor capacity and coverage to ensure deployment programs are adequately supported. Partner with Finance to support vendor payment governance, SLA enforcement, and service credit accountability where applicable. Manage the timely assignment and scheduling of deployment sites to installation partners, ensuring crews are aligned with program timelines and capacity. Qualifications 3+ years of experience in vendor management, deployment operations, field services, or service governance. Strong understanding of SLA management, vendor compliance, and operational performance metrics. Experience managing third‑party vendors, field service providers, or installation networks. Proven ability to analyze performance data, develop scorecards, and drive operational improvements. Strong cross‑functional collaboration skills across Deployment, Finance, Sourcing, and Account Management. Proficiency in Excel, reporting tools, and vendor performance dashboards. Experience with deployment quality controls, audits, or service governance preferred. Capabilities Data‑driven decision making and performance analysis. Governance framework implementation. Operational risk management. Strong operational discipline and accountability. Strategic vendor accountability. Vendor governance and operational compliance leadership. Performance systems design. Escalation management and issue resolution. Strong communication and executive reporting skills. Cross‑functional business influence. Benefits Annual competitive bonus program. Thrive Program: flexible work options, wellness paid day off, dedicated health and wellbeing resources, and a Community Giving Day. Health, dental, vision, and life insurance. Retirement savings plan with company match. Paid time off and flexible scheduling. Salary Range USD 96,800 – 110,000 per year (min to max). Pay is based on relevant experience, skills, education, internal equity, and market data. Equal Opportunity Statement Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). #J-18808-Ljbffr Coates Group