Mortgage Customer Service Specialist

Mortgage Customer Service Specialist

On-Site | Tempe, AZ (85288)

Full-Time | Contract-to-Hire (4-5 months)

Entry Level | Call Center / Customer Support

About the Role

We are hiring Mortgage Customer Service Specialists to join a fast-paced, onsite call center environment supporting homeowners with mortgage-related questions and past-due payments. This role blends inbound customer service with outbound outreach and is ideal for individuals who enjoy helping people, working toward goals, and building experience in financial services.

This position offers structured training, clear performance expectations, and strong long-term growth potential for high performers.

Key Responsibilities

• Handle inbound and outbound calls in a high-volume call center environment

• Speak with homeowners who are past due on their mortgage to understand their situation

• Work with customers to develop customized payment solutions to bring accounts current

• Assist inbound callers with general mortgage servicing questions (payments, escrow, payoffs, website support, etc.)

• Process mortgage payments accurately and securely

• Refer eligible customers to refinancing teams when appropriate

• Document all customer interactions clearly and accurately in internal systems

• Meet performance, quality, schedule adherence, and attendance expectations

• Follow compliance guidelines and company policies

• Represent the organization professionally in every interaction

What We're Looking ForRequired Qualifications

• Customer service experience (call center preferred, but not required)

• Strong phone communication skills and professionalism

• Ability to work in a fast-paced, structured environment

• Attention to detail with accurate documentation skills

• Basic technical proficiency (Windows-based systems, Microsoft Office, navigating applications)

• Reliable attendance and punctuality

Preferred Qualifications

• Experience in financial services, mortgage, or collections customer service

• Inbound and outbound call center experience

• Sales or negotiation experience

Schedule & Work Environment

• 100% On-Site in Tempe, AZ

• Blended call environment (inbound first, then outbound)

• Approximately 7 calls per hour

• Structured breaks and lunches

• Strict attendance expectations

Training Schedule

Weeks 1-2 (Corporate Training):

• Day 1: 8:00 AM - 5:00 PM

• Day 2 onward: 7:00 AM - 4:00 PM

• Assessments conducted during training

Weeks 3-4 (Nesting / Academy):

• 9:00 AM - 6:00 PM

Post-Training Schedule:

• 9:00 AM - 6:00 PM

Compensation & Growth

• Competitive hourly pay with overtime eligibility

• Contract-to-Hire opportunity with strong long-term potential

• Performance-based bonus eligibility upon conversion

• Hands-on exposure to mortgage servicing and industry regulations

• Clear pathways into leadership, operations, compliance, analytics, and other internal roles

Additional Requirements

• High school diploma or equivalent required (college degree preferred)

• Background check required (including applicable credit review)

• Candidates must demonstrate professionalism, reliability, and consistent attendance

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on May 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.