Project Specialist

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your promises? Do you appreciate a company culture that is open, fosters work‑life balance, and a dynamic team environment? Then Old Dominion is the home for you. Responsibilities Manage large amounts of inbound and outbound calls and emails regarding Special Project services in a timely manner. Daily monitoring of special project shipments to meet specific delivery dates. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives by following communication scripts when handling different topics. Build sustainable relationships and engage customers, both internal and external, by going the extra mile. Accept ownership for effectively resolving customers’ issues, complaints, and inquiries. Keep the customer satisfied at the core of every decision. Work closely with central dispatch, managers, and operations to accommodate customers’ needs. Assist in the formulation of targets that optimize performance for individuals and teams and work to keep staff motivated. Assist in hiring new employees. Answer questions from staff and provide guidance and feedback. Handle escalated issues and take over customer calls. Ensure adherence to policies for attendance, established procedures, etc. Keep management informed on issues and problems. Help organize and direct staff in the Special Projects Department. Qualifications High school diploma or equivalent. 5 years of customer service experience in a transportation company. Understanding of the trucking industry and how freight moves through the system. Strong phone and verbal communication skills along with active listening skills. Ability to deal with different types of personalities and effectively handle high‑stress situations in a calm manner. Ability to multi‑task, set priorities and manage time effectively. Excellent organizational and leadership skills. Proven negotiation abilities. Knowledge of performance evaluation procedures. Proficient in English; knowledge of additional languages desired. Proficiency with Office programs such as Outlook, Excel, and Word. Benefits Great Health Benefits including a zero‑premium medical plan for employee‑only coverage. Vision & Dental. Short Term & Long Term Disability. Flex Spending Accounts. 401(k) Retirement plan with company match and additional discretionary match opportunity. Life Insurance. Wellness Program. Tuition Reimbursement for Drivers and Technicians. Training and growth opportunities to build a career. Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity and expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era, and/or veteran status, or any other characteristic protected by applicable law(s). #J-18808-Ljbffr