Customer Support Specialist

Job Position: Customer Support Specialist - 1st Shift (ID 220132) Location: Jackson, MI 49203 Pay Rate: $21.00/hr Shift: 1st shift, 8:00AM - 5:00PM Monday - Friday Job Order ID: 220132 Ready for Your Next Job? Diverse Staffing Has You Covered! At Diverse Staffing, we specialize in quick placements for temp and temp-to-hire roles that suit your skills and schedule. Dive into this excellent job opportunity. The great thing about being assigned to a position with this customer is this is a temp to hire position. Business casual work environment. Located in Jackson. Your Day-to-Day Tasks will be: Process customer orders and verifying pricing, availability, and order accuracy. Track open orders and follow through to ensure timely delivery. Respond to customer inquiries via phone and email. Resolve customer issues related to orders, returns, credits, warranty claims, and product support. Partner with internal teams to answer questions and support customer needs. Utilize company systems to enter orders, research information, and track customer activity. Apply HVAC product knowledge to assist customers with parts identification and product selection. Why Choose Diverse Staffing for Temporary Work? Check us out on Google and you will find we are the highest rated staffing company with the most reviews. We are an award-winning staffing agency for a reason! Get quick placements in roles that match your skills. In fact, many of our candidates secure a job on the very same day they apply! What's in It for You? Paid every week. Access to Health, Vision, and Dental benefits Safe workspaces and fair oversight Where We Are: Diverse Staffing Jackson 1035 Laurence Avenue, Suite 1 Jackson, MI 49202 Phone: View phone number on click.appcast.io Email: This Job Requires: Ability to perform basic tasks like reading and counting. Can lift up to 25 pounds. Comfortable standing or moving for the full shift. Teamwork and cooperative mindset. Punctual and ready to work. High School Diploma or equivalent 2 years of customer service, order management, call center, or related experience Strong verbal and written communication skills Ability to learn HVAC products, terminology, and applications Proficiency with computerized order entry and business systems Ability to manage multiple priorities while maintaining accuracy and attention to detail Interested? Drop by or apply today and get started right away! Diverse Staffing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status or other protected status. Diverse Staffing is committed to providing jobs for veterans transitioning to civilian life.