Law Firm Intake Specialist

Intake Specialist

Lloyd Baker Injury Attorneys is seeking a compassionate, persuasive, and professional Intake Specialist to join our firm.

As the first point of contact for potential clients, you'll play a vital role in listening to their stories, showing genuine empathy, and helping them take the first step toward justice.

This position combines client care with sales acumen ensuring that every call is handled with warmth, professionalism, and a sense of purpose.

If you're driven by helping people and confident in your ability to build trust quickly, we'd love to meet you!

Responsibilities:

• Answer inbound calls and respond to online inquiries from potential new clients
• Listen with empathy, assess case eligibility, and explain the intake process clearly
• Convert qualified leads into signed clients using professional communication and follow-up skills
• Gather detailed information about potential clients and document all interactions accurately
• Collaborate with attorneys and case managers to ensure seamless handoff of new cases
• Maintain an upbeat, compassionate, and client-focused demeanor at all times

Qualifications:

• 1+ year of experience in sales, customer service, or legal intake (personal injury experience a plus)
• Exceptional communication skills and emotional intelligence
• A naturally empathetic and persuasive personality
• Strong attention to detail and organizational skills
• Bilingual (Spanish/English) preferred but not required
• Proficient with computers, CRM systems, and multitasking in a fast-paced environment
• Positive attitude and a passion for helping people during difficult times

Compensation $20 - $30 per hour plus bonus DOE About Lloyd Baker Injury Attorneys

At Lloyd Baker Injury Attorneys, our team lives and works by six guiding principles:

• Hunger We strive to improve and achieve excellence every day
• Reliability We do what we say we'll do
• Empathy We care deeply about clients and one another
• Positivity We choose optimism and solutions over problems
• Integrity We uphold honesty and accountability in everything
• Team-First We win together

If these values describe you, you'll feel right at home here.

Why You'll Love Working With Us:

• Competitive base pay
• Supportive, team-oriented environment
• Professional growth and training opportunities
• A culture that values compassion, excellence, and purpose