Patient Care Coordinator

Patient Care Coordinator

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

Wave Plastic Surgery, one of our valued partners, is looking for a Patient Care Coordinator to join their fast-growing, state-of-the-art clinic located in San Francisco.

The primary role of the Patient Care Coordinator is to manage the scheduling of client appointments, greet clients when they arrive, and have knowledge of the services performed. The ideal candidate will have superb patient care disposition, excellent communication skills, and is well-spoken and articulate. He/she must have flexibility in scheduling, strong analytical decision-making skills, is extremely outgoing and friendly, able to multitask, and be a team player. This candidate must be comfortable with basic computer/software knowledge, have high integrity and is a quick learner with the desire to grow.

Work Schedule:

This is a full-time position. The role is onsite with standard working hours, Tuesday to Saturday from 9am-6pm. We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Responsibilities:

· Greet and check-in patients upon arrival.

· Gather requisite patient information, place in chart, and enter in computer.

· Check patients out and collect all fees as required.

· Answer incoming phone calls, retrieve messages from voicemail, schedule appointments, record complete messages, and direct callers to the appropriate personnel.

· Ensure retail products are consistently stocked and well-organized.

· Assist with light housekeeping duties, including laundry and maintaining cleanliness as needed.

· Ensure comfort of patients in waiting room and cleanliness throughout the office.

Qualifications:

· Knowledge of the medical terminology, cosmetic procedures, and skincare products.

· 2 Years experience in a medical office or medical spa setting.

· Experience answering phones in a medical office environment.

· Excellent communication, organizational, and management skills.

· Must have proficient computer and typing skills.

Compensation:

The salary range for this position 20$-25$/hour, depending on experience, with additional performance-based incentives and benefits.

Benefits:

· Competitive Compensation Package – Offering a salary that recognizes your skills and experience.

· Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.

· 401(k) Matching – Plan for the future with our generous 401(k) matching program.

· Aesthetic Industry Perks – Enjoy free and discounted services and products.

· Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.