WFH Customer Service Rep ($18/hr)

Job Description

Job Description

We are seeking a Work From Home Customer Service Representative to support healthcare Marketplace consumers with questions, applications, eligibility updates, and enrollment-related requests. This contract opportunity is ideal for a dependable customer service professional who enjoys helping individuals and families navigate important healthcare coverage decisions.

Key Responsibilities

- Answer inbound calls from Marketplace consumers, prospective enrollees, the general public, and authorized representatives while following established policies and privacy procedures.
- Assist individuals and families with healthcare coverage applications, eligibility determinations, enrollment, demographic updates, life event changes, and disenrollment requests.
- Track, document, and update all inquiries accurately using designated systems and required call center processes.
- Respond to inbound and outbound contacts professionally, including requests for materials by mail, email, or download.
- Facilitate translation services for non-English speaking callers and transfer or refer consumers to appropriate resources when needed.
- Escalate complex calls or unresolved issues to designated staff and participate in meetings and training to maintain current program knowledge.

Compensation and Benefits

- Pay range: $17 to $18 per hour.
- Job type: Contract/Temporary.
- Work arrangement: Work from home.
- Location: Toms River, NJ.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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\nCompany Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.