IT Help Desk Technician Level 2

IT Help Desk Technician Level 2 Full Time • Doral, FL, US Divine Savior Ministries is seeking an experienced Help Desk Technician Level 2 to work under the supervision of the Chief Information Officer. The technician will ensure the technology infrastructure across campuses is operating at a high level and provide timely, professional support to end‑users. Responsibilities Systems Support Fully support Google Workspace and Microsoft Azure Environments Support PaperCut Print Access Environment Support Smart Classroom Display Environment Network Support Fully support campus networks and in‑house servers Coordinate installation and integration of new network hardware and security measures Monitor and apply necessary updates to network switches, access points, firewalls, and servers Support and administer third‑party applications Coordinate to ensure network security and connectivity Monitor network performance and test for weaknesses Set up user accounts, permissions, and passwords Resolve problems reported by end users Collaborate on network policies and procedures Research and make recommendations on network systems Device Management Organize and inventory campus devices Perform updates on machines Run PowerShell scripts for campus software Follow iOS and student macOS setup and deployment processes using Jamf Follow staff macOS setup and deployment processes Follow PC setup and deployment processes with Intune and Endpoint Manager Setup printer access processes to users according to policy Oversee printer repairs, connectivity, and support Follow other hardware processes given by the Chief Information Officer Access and Security Follow ICT Physical Access card deployment processes Troubleshoot, update, and upgrade security cameras Access footage and share with campus administration as outlined by the Chief Information Officer Provide access to security systems as outlined by the Chief Information Officer Protect and inventory hardware, cabling, and other IT equipment in IDF and MDF rooms Telecommunications Update phone extensions and lists Update provision URL as VoIP provider directs Coordinate with VoIP to maintain updated processes and procedures Update TCP/IP on phones as necessary Add ATA appliances as necessary Ensure elevator, fire, and fax phone lines are active and operational Coordinate with vendors to complete various projects Identify and engage vendors that are more qualified, less expensive, and timely General Campus IT Install and configure software and hardware Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Document and track all support requests using a ticketing system Escalate issues to the appropriate IT departments when necessary Assist with the development and maintenance of standard operating procedures (SOPs) for IT support Participate in projects related to IT service management and continuous improvement Other duties as assigned Requirements Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred) Strong knowledge of ITIL Experience with Microsoft Intune and Jamf for Apple iOS Familiarity with Windows and macOS platforms Experience with networking and associated hardware Experience troubleshooting and repairing computers, iPads, and similar devices Familiarity with educational software is a plus Possession of, or willingness to pursue applicable industry certifications (CompTIA, Microsoft Azure Administrator, Jamf 100‑300, Fortinet Networks, etc.) Position may require irregular or extended hours (e.g., after hours, weekends, or school vacation days) Willingness to travel to other campuses with given notice Physical Requirements Capability to lift up to 25 pounds and access hardware in hard‑to‑reach spaces Ability to sit for extended periods and use a computer and other office equipment #J-18808-Ljbffr