Patient Care & Insurance Coordinator

Job Description

Job Description

Be the First Smile Our Patients Experience.

At Covenant Dental , our name reflects who we are. A covenant is more than a promise - it is a commitment to serve others with integrity, compassion, and excellence. That commitment guides every interaction, every decision, and every patient relationship we build.

Although Covenant Dental is a brand-new, state-of-the-art practice, our foundation is built on decades of trusted experience. Dr. Troy Keyes and Dr. Carley Odens have more than 30 years of combined experience providing exceptional dental care and building lasting relationships with patients throughout our community. Our vision is to combine advanced technology with compassionate, personalized care in an environment where both patients and team members thrive.

The front office is the heartbeat of our practice. It sets the tone for every patient visit and plays a vital role in helping patients understand their treatment, navigate insurance benefits, and feel confident in their care. We believe every patient deserves to feel welcomed, valued, and supported from their very first phone call through the completion of treatment.

Position Summary

We are seeking an experienced Patient Care & Insurance Coordinator to join our growing team. This individual will serve as both the welcoming face of our practice and a trusted guide for patients navigating treatment, dental insurance, and financial arrangements.

The ideal candidate is compassionate, highly organized, detail-oriented, and enjoys building meaningful relationships. They possess strong knowledge of dental insurance, confidently communicate with patients and insurance companies, proactively solve problems, and understand that outstanding customer service is just as important as clinical excellence.

A strong background in general dentistry is required. This position requires a thorough understanding of comprehensive dental treatment, insurance benefits, treatment planning, and the patient journey within a general dental practice. Candidates without prior experience in general dentistry will not be considered.

What You'll Do

Patient Experience

• Welcome patients with warmth, professionalism, and genuine hospitality.
• Answer incoming phone calls and assist patients with scheduling, questions, and appointment coordination.
• Create an exceptional first impression while fostering long-term patient relationships.
• Verify patient demographics and insurance information.
• Maintain accurate patient records and documentation.
• Help create a calm, organized, and positive office environment.

Insurance & Financial Coordination

• Verify dental insurance eligibility and benefits before appointments.
• Prepare accurate treatment estimates and explain insurance coverage and patient financial responsibility.
• Submit electronic insurance claims and follow outstanding claims through payment.
• Review Explanation of Benefits (EOBs) and accurately post insurance payments.
• Investigate and resolve claim denials, requests for additional information, and insurance discrepancies.
• Communicate with insurance companies regarding benefits, authorizations, and claim status.
• Discuss financial arrangements and payment options with patients in a confident, compassionate manner.
• Maintain accurate insurance information and ensure compliance with payer requirements.

Team Collaboration

• Work closely with doctors, hygienists, and dental assistants to coordinate patient care and treatment.
• Help optimize the daily schedule while providing an exceptional patient experience.
• Assist with administrative projects and daily office operations.
• Contribute to a culture of teamwork, accountability, and continuous improvement.

What We're Looking For

• Required experience in a general dentistry practice.
• Extensive knowledge of dental insurance plans, claims processing, and benefit coordination.
• Strong understanding of comprehensive treatment planning and dental terminology.
• Exceptional customer service and communication skills.
• Professional, polished, and welcoming demeanor.
• Outstanding organizational skills with exceptional attention to detail.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong critical thinking and problem-solving abilities.
• High level of integrity and commitment to patient confidentiality.
• Positive attitude with a genuine desire to serve others.
• Team player who values collaboration, accountability, and continuous growth.

Qualifications

• Minimum of 3-5 years of front office and dental insurance experience in a general dentistry practice is required.
• Demonstrated experience verifying insurance benefits, submitting and following dental claims, and posting insurance payments.
• Experience presenting treatment estimates and discussing financial arrangements with patients.
• Experience with Open Dental software is preferred.
• Proficiency with Microsoft Office and general computer systems.

Why Covenant Dental?

At Covenant Dental, you're more than an employee—you are an essential part of fulfilling our promise to every patient who walks through our doors.

We are committed to investing in our team through:

• Competitive compensation.
• Comprehensive benefits package.
• Paid time off and paid holidays.
• Continuing education and professional development opportunities.
• A beautiful, modern office equipped with advanced technology.
• A supportive, collaborative culture built on trust, respect, and teamwork.
• The opportunity to help shape a new practice backed by decades of trusted clinical excellence.

If you are passionate about creating exceptional patient experiences and have the knowledge and experience to confidently guide patients through every step of their dental journey, we'd love to meet you.

Covenant Dental
A Promise of Excellence. A Commitment to Care.