Senior Technical Support Engineer (SRE)

Join Our EMEA Technical Support Team at Nutanix

Are you a highly skilled and customer-focused technologist with expertise in Virtualization, Networking, and Storage? If so, you should join our EMEA Technical Support team at Nutanix in Hoofddorp. As a member of our team, you will have the opportunity to expand your knowledge and work with cutting-edge Hyper-Converged Infrastructure (HCI) technology and Hybrid-Cloud solutions while delivering exceptional support to our global customers.

About the Team

At Nutanix, you will have the opportunity to be a part of the EMEA Technical Support (SRE) team based in Hoofddorp. Our SRE team comprises talented individuals working collaboratively to deliver the best support to our customers promptly. As a team, we are focused on maintaining high system reliability and availability. You will report to the Manager, Worldwide Support, who provides guidance and support in ensuring seamless operations within the team. At Nutanix, we offer a hybrid work setup where employees are expected to be in the office for three days a week. This setup allows for a good balance between the collaborative benefits of in-person interactions and the flexibility of remote work. In terms of travel requirements, there are no extensive travel demands for this position. Our focus is primarily on delivering exceptional support to our customers while maintaining a healthy work-life balance for our team members.

Your Role

• Provide technical support for Nutanix's HCI solutions globally
• Troubleshoot and debug complex issues
• Collaborate with development engineering team for product improvements
• Resolve cross-vendor issues with technology partners
• Test new features and tools to improve product serviceability
• Deliver excellent support experience to customers
• Stay up-to-date with innovative cloud technologies

What You Will Bring

• 7+ years of relevant technical experience
• Expertise in Virtualization, Networking, Storage
• Proficiency in Linux
• Strong troubleshooting and debugging skills
• Customer-oriented mindset
• Fluent in English with knowledge of EU languages
• Passion for learning innovative cloud technologies
• Excellent communication and collaboration abilities

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.