Digital Account Manager

Digital Account Manager

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you've probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world's biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We've spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We're 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our shareholder scheme

The Account Management team drives client growth by delivering exceptional programmes and building strong, long-term partnerships. They lead end-to-end programme development, ensuring seamless execution, high-quality delivery, and outstanding client experiences that deliver results.

We're looking for a motivated, commercially minded Account Manager who thrives on building strong client relationships, spotting opportunities, and helping deliver outstanding work for both our clients and the business.

What you'll be doing:

• Lead the end-to-end delivery of digital projects, from scoping through launch and post-launch optimization.
• Manage website builds, promotional microsites and digital campaign implementations.
• Coordinate technical projects including CRM programs, API integrations, data feeds, customer journeys and platform enhancements.
• Work closely with developers, designers, solution architects and third-party technology partners to deliver seamless digital experiences.
• Translate client requirements into clear technical briefs and project plans.
• Manage project timelines, budgets, risks, dependencies and stakeholder communications.
• Support the planning and delivery of sweepstakes, promotional campaigns and reward programs, ensuring all technical and operational requirements are met.
• Facilitate requirements gathering, solution workshops and project kick-offs.
• Ensure all solutions meet quality standards through testing, UAT and launch readiness.
• Analyze campaign performance and digital metrics to identify opportunities for continuous improvement.
• Collaborate with Account Management, Sales, Creative and Customer Service teams to deliver exceptional client experiences.

Who we're looking for:

• The ideal candidate have experience or familiarity with website creation, or with platforms such as Squarespace or WordPress.
• Strong account management experience in marketing, loyalty or digital solutions.
• A confident communicator who can build trust with clients and colleagues alike.
• Commercially minded with a knack for spotting growth opportunities.
• Organised, proactive, and solutions-focused.
• Comfortable working with data to generate insights and recommendations.

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a 'world within the world' that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!